Patient Access Representative II

Pacer Group

Job Description :

Title: Patient Access Representative II
Location: 3020 Children's Way, San Diego, CA 92123
Duration: 13 Weeks
Shift: Night Shift - 5x8 Hours (18:00 - 02:30)
Schedule: Weekends Included

Job Summary

The Patient Access Representative II is responsible for securing and providing accurate information to patients, families, and funding sources. This includes registration, scheduling, and obtaining authorizations for inpatient, outpatient, and diagnostic services.
The role requires strong customer service skills, the ability to build rapport with diverse populations, and proficiency in administrative and data entry tasks.

Key Responsibilities

Perform patient registration, scheduling, and insurance verification
Obtain authorizations for services as required
Ensure accurate data entry and documentation
Communicate effectively with patients, families, and internal teams
Maintain productivity and accuracy standards
Utilize systems such as Epic and other healthcare platforms

Requirements

Experience in a fast-paced hospital or ER setting (preferred)
Minimum:
- 2 years of healthcare experience, OR
- 1 year of experience in a specific department or call center environment
Knowledge of:
- Managed care health plans
- Scheduling, registration, billing, and claims processes
- Insurance verification, eligibility, and authorization requirements
Basic knowledge of medical terminology OR at least 6 months of healthcare experience
Proficiency with computers and data entry
Familiarity with Epic (preferred)
High School Diploma, GED, or equivalent

Additional Expectations

Ability to work in a high-volume Emergency Department environment
Flexibility with scheduling and minimal requested time off (RTO)
Strong interpersonal and customer service skills
Ability to work with diverse socio-economic and cultural populations

Apply

Vacancy posted 2 days ago

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