Assistant Purser

Acts as a filter for guest complaints or concerns to Executive Concierge; Ensures front desk logs and reports are maintained within Company Standards; Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out; Ensure all end of cruise filing and cruise startup preparation is completed in a timely manner; Liaise with the Executive concierge ensuring the flow of information to the Front Office; Daily follow-up of all front desk logs; Pro-active approach to problem solving; Assist the Executive Concierge on the necessary documentation needed for embarkation; Prepares front desk schedules work rotation; Assist the Executive Concierge in implementing and maintaining guidelines, procedures and training practices set by the corporate office; Prints Oceania Club invitations after Oceania Ambassador has prepared the list, merge, etc. Collection, balancing and posting of US quarters from Guests Launderette. Prepares a file with La Reserve, Privee bookings and number of guests dining in Terrace Cafe' for the GM at the end of the cruise. Updates folders for the current cruise, telephone directory and cabin availability lists; Provides US dollar change for Front Desk staff Collects, verifies and collates guest cash payments at end of cruise and hands to Chief Purser. Cashes out travelers checks and cash advances with Front office staff at end of cruise and includes in cash payments or exchanges fro cash with Chief Purser. Balances cash advances to cruise balance report at end of cruise. Responsible for setting up guest account, cash payments and guest account queries; Providing US Dollars and foreign currency exchange services to guests; Providing Cash Advances and Foreign Currency Account Payments to guests; Safe Audits daily and foreign currency audits; Attending on board gaming activities and preparing final figures and audits; Accounting duties as instructed by Chief Purser or Second Purser; Performs all other duties as requested by supervisor. Trains new reception staff in front office operations; Monitor the practical application of the Company's policy, procedures and instructions. Participate in crew and passenger safety drills according to instructions from ship’s command;

EDUCATION

Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale Hospitality Background required; Reception and Front Office background required; Auditing and Night Audit Skills preferred; Understanding of the highest level of service; Excellent administrative skills; Required Abilities / Physical Requirements Excellent communication skills. Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun Outgoing personality, open minded and flexible Able to work 7 days a week Demonstrate positive behaviors; smiling, being polite and courteous Able to develop a camaraderie with team members Ability to work in an international environment Ability to live in close quarters and share limited space with other cabin-mates Ability to work under pressure and maintain a pleasant working environment Excellent appearance To be able to meet all pre joining requirements.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. #J-18808-Ljbffr Norwegian Cruise Line Holdings Ltd.