Quality Assurance Specialist

Quality Assurance Specialist

Help Shape the Future of Quality at One of Richmond's Top Workplaces

Richmond Residential Services, Inc. Richmond, Virginia

$23.00 per hour | full time | non-exempt

Join One of Richmond's Top Workplaces!

Richmond Residential Services, Inc. (RRSI) is proud to be recognized as one of Richmond's Top Workplaces. For more than 40 years, we have been committed to enriching the lives of adults with intellectual and developmental disabilities while creating a workplace where employees are valued, supported, and empowered to grow.

At RRSI, quality is more than regulatory compliance. It is our commitment to helping people live meaningful lives while supporting our employees in a culture of growth, teamwork, and excellence.

We are seeking a Quality Assurance Specialist who enjoys solving problems, working with data, improving systems, and helping teams deliver exceptional services. This is an exciting opportunity to become part of a collaborative Quality Department that helps shape the future of our organization through innovation, compliance excellence, and data driven outcomes. If you are organized, detail oriented, and passionate about making a difference, we would love to meet you.

What You'll Do

As a Quality Assurance Specialist, you will play an important role in helping RRSI maintain excellence in service delivery and regulatory compliance. Responsibilities include:

• Conducting quality assurance, medication, and documentation audits.
• Supporting Data Driven Outcomes through Therap DDO and Business Intelligence reporting.
• Monitoring compliance activities and regulatory requirements.
• Assisting with Root Cause Analysis, incident reviews, and quality improvement initiatives.
• Supporting staff training, New Employee Orientation, CPR, and Therapeutic Options programs.
• Collaborating with leadership to improve systems, strengthen compliance, and promote best practices.
• Participating in agency committees, employee engagement activities, and special projects.

What We're Looking For

• Bachelor's degree in human services, Healthcare Administration, Education, or a related field preferred.
• Experience in quality assurance, compliance, healthcare, training, or human services.
• Experience with electronic health records and data systems.
• Knowledge of DBHDS regulations, HCBS standards, Medicaid Waiver services, or a willingness to learn.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while also being part of a collaborative team.
• A positive attitude and a commitment to person-centered services.

Why Join RRSI?

At RRSI, we believe that taking care of our employees helps us provide the very best care for the people we support.

We Offer:

• $23.00 per hour
• Competitive benefits package
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement savings opportunities
• Ongoing professional development and training
• Supportive leadership team
• Opportunities for growth and advancement
• A collaborative, mission driven workplace
• A welcoming culture where your ideas and contributions matter
• An organization recognized as one of Richmond's Top Workplaces

The RRSI Difference

This is more than a quality assurance position. It is an opportunity to help shape the systems that support outstanding services for people with intellectual and developmental disabilities. Your work will directly impact on the quality of care, safety, and quality of life of the individuals we serve.

If you are looking for a career where your skills can make a real difference while working with a great team in a positive atmosphere, we encourage you to apply and become part of the next chapter of RRSI's forty-year tradition of excellence.

Richmond Residential Services, Inc., is an Equal Opportunity Employer.