Technical Account Manager

About Us:Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactHow We WorkAt Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Our BRAVE Core Values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The RoleThis is a strategic customer outcomes role that operates at the intersection of cybersecurity expertise and executive business advisory. The Technical Account Manager serves as a Business Outcome Leader, Strategic Advisor, Consultant, Adoption & Value Architect, and Cyber Resiliency Coach for Proofpoint's most strategic customers. You will engage with a variety of stakeholders — including senior business leaders — translating security posture into business risk and regulatory exposure. This role demands the ability to drive measurable risk reduction, security maturity, and cyber resilience outcomes while building deep relationships that position Proofpoint as an indispensable strategic partner. Your day-to-day Lead strategic engagements with customer stakeholders, articulating security outcomes in terms of business risk and regulatory exposure. Develop and deliver presentations that incorporate risk narratives, industry benchmarks, and outcome-based reporting to demonstrate measurable value realization. Architect and drive customer adoption and value realization strategies. Coach customers on security strategies with Proofpoint solutions, emphasizing speed to detect, contain, and recover from threats. Collaborate cross-functionally with Professional Services, Technical Support, Sales Engineering, and Account Management to orchestrate holistic customer outcomes. Use independent judgement to inform strategic recommendations and implement solutions for complex problems. What You Bring to the Team3+ years of experience in cybersecurity, customer success, technical consulting, or strategic advisory roles with demonstrated executive-level engagement. Experience developing and delivering executive-level business reviews, risk narratives, and outcome-based reporting using industry benchmarks. Knowledge of the threat landscape including email security, cloud security, data loss prevention, identity protection, and insider threat management. Exceptional communication, presentation, and storytelling skills. Strategic thinking and consultative approach with the ability to develop long-term customer roadmaps aligned to business objectives. Project management capabilities with experience driving complex, cross-functional initiatives to completion. Knowledge of email authentication (DMARC, SPF, DKIM), cloud security architecture, and enterprise security operations is a plus. Our CultureOur culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!SummaryLocation: Pittsburgh, PAType: Full time