Patient Services Specialist The Spine Center

Job Description

Job Description

Join the Spine Center as a Patient Service Specialist and become an important part of a team helping patients navigate their spine care. This position is ideal for someone who enjoys working with people, staying organized, and coordinating care in a busy specialty clinic.

Our Spine Clinic cares for patients with a variety of spinal conditions, including back and neck pain, disc disorders, nerve-related conditions, and patients who may require surgical evaluation or ongoing treatment.

***$1,000 sign on bonus for a six-month, full-time commitment! ***

This is a full-time, day shift position! 

What You’ll Do

As a Patient Service Specialist, you will help create a positive experience from the patient’s first phone call through their clinic visit.

• Welcome, check in, and assist patients with professional and compassionate service.
• Schedule new and established patient appointments with the appropriate provider.
• Process incoming referrals and ensure required records, imaging, and documentation are available.
• Coordinate with providers, clinical staff, referring offices, imaging departments, and other healthcare teams.
• Answer incoming calls and help patients navigate appointments, referrals, and general clinic questions.
• Maintain accurate patient demographics, insurance information, consents, and medical records.
• Collect patient payments and assist with basic billing and insurance questions.
• Manage appointment requests, work queues, patient messages, and other administrative tasks within the electronic health record.
• Help keep patient flow organized and providers’ schedules running efficiently.

QUALIFICATIONS

• High school diploma or equivalent 
• Clerical: typing, filing, scheduling, computer, phone
• Exceptional customer service skills required
• Ability to multi-task in a fast-paced environment
• Bilingual (English/Spanish) preferred
• Receptionist/clerical experience required
• Patient care background preferred
• Experience in a clinical setting highly preferred.

SALARY RANGE

• ‎$19.00- $27.75/hour 
• Entry salary dependent upon education, skill set, and experience.

BENEFITS

• Medical, Dental and Vision coverage including coverage for eligible dependents
• Employer paid basic life coverage with buy-up coverage options
• Flexible Spending Account (FSA) for health care and dependent care.
• Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), Paid Sick/Bereavement Leave under Colorado Healthy Families and Workplaces Act (HFWA), leaves of absence.
• Tuition Assistance Available
• Retirement Plan 401(a)
• Retirement Plan 403(b) plans with employer matching contributions.
• Employee Assistance Program
• Employee discount on Valley View Medical Services
• Employee voluntary benefits such as Discounted RFTA bus passes, discounted gym memberships, Corporate Ski passes, free car seat for new Valley View babies born or adopted by Valley View employee(s)
• Free Use of Sunlight and Aspen SkiCo day passes, based on availability.

APPLICATION SUBMISSION END DATE

This position will be open for a minimum of three days and until a top applicant is identified.