Information Technology Support Specialist II

Information Technology Support Specialist II

Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1500 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.

The Information Technology Support Specialist II ensures the smooth operation of computer systems to support end users in successfully completing their work. This role is responsible for receiving, prioritizing, documenting, and resolving help desk requests. Problem-solving will involve the use of diagnostic tools, tracking systems, and hands-on desktop support.

Essential functions include:

• Troubleshoot and resolve issues related to desktop applications, hardware, mobile devices, network connectivity, printers, and user access.
• Prepare, distribute, and support IT equipment including desktops, laptops, and smartphones.
• Install, image, configure, upgrade, and maintain computers, printers, mobile devices, and peripheral equipment.
• Set up new user accounts and manage access controls and permissions.
• Maintain and track an accurate inventory of IT assets.
• Monitor desktop management software logs daily to ensure timely application of updates and security patches.
• Provide support for VDI client hardware, as well as laptop and desktop PCs.
• Offer basic-level support for Microsoft Office, including Outlook, and perform hardware diagnostics to the component level.
• Assist with the setup and support of Burrtec's VOIP phone system, including extensions and voicemail.
• Document hardware and software changes to maintain accurate historical records.
• Ensure client confidentiality and operational integrity by maintaining strict information security practices.
• Perform other duties as assigned by management.

Qualifications:

An associate degree in Computer Science, Information Technology, or a related field is preferred. A bachelor's degree is desirable but not required. Minimum of 5 years of hands-on experience providing end-user help desk and desktop support in a professional environment. Proficient in Microsoft products, including Windows11 and Microsoft Office Suite. Must have a valid California Driver's license and clean driving record with no DUI within last 3 years. Experience supporting VMware View VDI environments is preferred. Knowledgeable in basic end-user connectivity troubleshooting, including wireless and wired networking. Familiarity with VOIP systems setup and support. Hands-on experience with various hardware, including printers, scanners, and multifunction devices. Ability to configure and troubleshoot mobile workforce technology (PDAs, tablets, smartphones, etc.).

Competencies:

Strong interpersonal and communication skills (oral, written, and presentation). Demonstrated ability to work collaboratively with others and resolve issues diplomatically. Capable of working independently with minimal supervision and managing multiple priorities. Proven sense of urgency and commitment to completing tasks and projects with high quality. Proactive about staying current with evolving technology through continuous learning and self-development.

Physical requirements/working conditions:

Must be able to remain in a stationary position (sitting or standing) for extended periods while performing computer-based work, troubleshooting systems, and supporting users (up to 60–70% of the workday). Frequent movement between offices, yards, maintenance shops, and operational areas; ability to walk and stand for extended periods across large facilities. Ability to lift, carry, push, and/or pull IT equipment (e.g., desktops, monitors, printers, network devices) typically up to 50 lbs, with or without reasonable accommodation. Regularly required to bend, stoop, kneel, crouch, climb, and reach to install, inspect, or service equipment, including working under desks, inside enclosures, or in confined spaces (e.g., server rooms, wiring closets, vehicle-mounted systems). Frequent use of hands and fingers for repetitive motions, including typing, assembling hardware, manipulating cables, and using hand tools. Must have sufficient visual acuity to read computer screens, technical diagrams, and equipment indicators, and to safely perform hands-on troubleshooting tasks. Must be able to communicate effectively in person, by phone, and via electronic communication systems to support end-users and coordinate issue resolution. Ability to work in indoor and outdoor environments, including exposure to varying weather conditions, dust, noise, and operational hazards typical of waste management and fleet maintenance sites. May be required to wear appropriate personal protective equipment (PPE) (e.g., safety vest, hard hat, safety-toe footwear) and follow all safety protocols while in operational areas. Ability to travel between company locations. Position will require occasional overtime based on operational needs.

Burrtec Waste Industries, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Burrtec is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at View phone number on click.appcast.io.