Technical Support Specialist / Systems Engineer

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment. Primary Roles and Responsibilities: Respond to service requests submitted to our managed services department Resolve various server, desktop and network level issues Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages Plan, execute and deploy workstation, server and cloud solutions Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support Job Requirements and Qualifications: Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills Hands-on experience with Windows Server 2012and above including Small Business Server (SBS) and Business Essentials. Configure and troubleshoot Windows 8, Windows 10 and Mac OS X. Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS E xperience administering Microsoft Office365 Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense Ability to manage outside vendors to resolve client service requests Ability to troubleshoot computer and peripheral hardware issues Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions Experience working withina managed service provider environment Experience working with ConnectWise Automate and ConnectWise Manage a plus About MainSpring MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation. Medical, Dental and Vision coverage for employee and family 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period! Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided) Health Reimbursement Account (HRA) w/ medical coverage 7 Paid Holidays + 1 Floating Holiday Paid Time Off (PTO) Tuition Reimbursement Program Employee Assistance Program Employee Referral Program Dynamic Recognition and Rewards Work with Industry-Leading Talent Promotion and Advancement Tracks Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense. Like our clients, people tend to stay at MainSpring. #J-18808-Ljbffr MainSpring