Community Manager

Job Description

Job Description

The  Community Manager is responsible for the full business operation of the community, including financial performance, resident satisfaction, team leadership, compliance, and physical asset oversight.  

KEY RESPONSIBILITIES

• Direct the daily operations of the community and lead the onsite team to meet operational and financial objectives
• Recruit, onboard, develop, and evaluate property staff, providing ongoing coaching and performance feedback
• Drive leasing performance by overseeing occupancy, rental rates, collections, and resident renewals
• Manage property budgets, forecasts, and financial reporting, ensuring disciplined expense control
• Resolve escalated resident concerns, enforce lease terms, and ensure adherence to compliance requirements
• Conduct regular property inspections and monitor the quality and timeliness of maintenance and service delivery
• Oversee renovation and capital improvement projects from planning through completion
• Manage vendor relationships, including contract oversight and invoice review and approval
• Protect and enhance the community’s reputation through proactive resident engagement and retention initiatives
• Serve as the primary liaison with ownership, investors, and regional leadership
• Manage competing deadlines and priorities in a fast-paced environment while maintaining accuracy and attention to detail

REQUIRED QUALIFICATIONS

• 4-6 years of relevant experience in property management, sales, marketing, and customer service
• Strong leadership, financial acumen, and conflict resolution skills
• Proficiency with Yardi Property Management Systems and related reporting
• Working knowledge of Fair Housing laws and other applicable regulations

PREFERRED QUALIFICATIONS

• Yardi CRM experience preferred
• Tax credit (LIHTC) experience preferred
• CPM (Certified Property Manager) certification

COMMUNICATION SKILLS  

• Strong leadership, delegation, and team development communication skills
• Excellent verbal and written communication abilities
• Ability to manage difficult resident situations and escalated conflict resolution professionally
• Strong financial and operational presentation communication skills
• Ability to communicate effectively with ownership groups, vendors, and regional leadership
• Strong coaching, accountability, and performance management communication abilities
• Ability to influence team culture and operational performance positively
• Strong negotiation and decision-making communication skills

TECHNOLOGY SKILLS  

• Advanced proficiency with property management and financial reporting systems
• Proficiency with Microsoft Office Suite, particularly Excel and reporting functions
• Ability to analyze budgets, occupancy reports, collections, and operational metrics
• Experience managing digital leasing, resident communication, and maintenance systems
• Ability to oversee invoice processing, reporting accuracy, and compliance documentation
• Familiarity with reputation management and online resident engagement platforms
• Ability to leverage technology to improve operational efficiency and reporting accuracy

PHYSICAL/WORK REQUIREMENTS  

• Ability to move throughout the community indoors and outdoors
• Some evening/weekend work may be required
• Local travel may be required for training, bank deposits, or outreach

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.   

WHY JOIN BRIDGE PROPERTY MANAGEMENT?  

We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.  

WHAT WE OFFER  

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.