Experience Support | Contingent | Patient Experience

Experience Support, Contingent

What You'll Do:

• Maintains skills to support Patient Experience department in varied capacities as needed. This role will require flexibility as it will serve as needed as a Courier, Experience Concierge, or Parking and Courtesy Cart Attendant in the event there is a staff absence.
• The Experience Support, Contingent, will demonstrate exceptional customer service/interpersonal skills while providing coverage for any of the three positions. Parking and Courtesy Cart Attendant: Patrols/surveys parking lot and attends to customer service needs of individuals while demonstrating exceptional customer service/interpersonal skills.
• Provides transportation by golf cart, instructions/directions, assistance with contacting additional resources when needed. Courier: operate vehicle and related equipment to pick up and deliver lab specimens, mail, dietary food, and supplies. Experience Concierge: extends an open and welcoming approach that encourages guests to ask questions or request assistance. When responding to requests, the concierge will exude enthusiasm while applying quick thinking, and resourcefulness in providing proactive assistance to a variety of needs.
• The Concierge can also serve as a health system navigator, connecting patients with needed services in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services. Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.

Qualifications

• High School diploma. Hospitality or service industry experience preferred.

Shift

Variable shifts with the latest shift ending at 8pm; Weekend and holiday rotation required. Every other weekend.

Hours

Contingent

Why Join Us:

• Supportive work environment that values collaboration, innovation, and professional growth.
• Holiday Pay
• Sick Leave
• Free membership to our employee wellness center
• Kidzlink Discounted Daycare Services
• Employee Recognition
• Free Parking
• Chance to make a meaningful impact on the lives of patients and families in our community

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hilliard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status. For any questions or needed accommodations, please contact Memorial Health Human Resources.

We look forward to seeing your application!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.