Patient Care Coordinator

Patient Care Coordinator

Position - Patient Care Coordinator

Full-Time/Part-Time - Full-Time

Location - Elite Dental Care Trenton LLC

Category - Clerical

Position Overview

We are seeking an organized, empathetic, and patient-focused Patient Care Coordinator to join our team in Trenton, TN. In this vital role, you will be the main bridge between our clinical team and our patients. You will guide patients through their care journey-from welcoming them at the front desk and presenting treatment plans to coordinating scheduling and financial arrangements. If you have a passion for high-level customer service, excellent communication skills, and a solid understanding of dental practice operations, we want to hear from you.

Key Responsibilities

Patient Care & Communication: Serve as the primary point of contact for patients, welcoming them with warmth and professionalism, answering questions, and ensuring a comfortable, seamless visit from start to finish.

Treatment & Financial Coordination: Clearly present treatment plans outlined by the dentist, discuss financial options and payment plans, verify insurance benefits, and help patients navigate their care with confidence.

Schedule Management: Coordinate patient appointments to ensure optimal clinical productivity and smooth office flow while maintaining full, efficient daily schedules.

Outreach & Patient Retention: Manage treatment follow-ups, conduct outbound calls to re-engage unscheduled treatment plans, and handle appointment confirmations to maintain patient continuity of care.

Front Office Operations: Manage check-in and check-out procedures, process co-payments and account balances, update patient records, and maintain a welcoming reception area.

Team Collaboration: Active participation in morning huddles with clinical and admin teams to review daily goals, identify schedule opportunities, and ensure seamless patient hand-offs.

Qualifications & Requirements

Experience: Minimum of 1 year of dental office experience (front desk, treatment planning, or patient coordination) preferred.

Skills & Knowledge: Familiarity with dental terminology, treatment plans, and insurance verification procedures. Proficiency in dental practice management software (e.g., Eaglesoft, Dentrix, or Open Dental). Strong verbal and written communication skills with a compassionate, customer-first mindset. Ability to multi-task, prioritize efficiently, and keep detailed, accurate records.

Personal Attributes: Positive attitude, strong problem-solving skills, dependability, and a genuine passion for helping patients achieve great oral health.

What We Offer

Competitive Compensation: Hourly rate commensurate with experience.

Benefits Package: Paid Time Off (PTO) & Paid Holidays

Dental Benefits / Employee Discounts

Retirement Savings Options (401k)

Culture & Growth: A structured, supportive work environment backed by proven systems and dedicated leadership.

About the Organization - The Elite Dental Care team is proud to be carrying on the tradition of outstanding dental care in West Tennessee that spans more than 40 years. With six convenient locations in Trenton, Jackson, Eads, Dyersburg, Ripley, and Germantown, we are one of the few practices in West Tennessee providing options for sedation dentistry. At Elite Dental Care, the patient always comes first as our team ensures patients' comfort at each visit. Along with treatments for cosmetic, general, and restorative dentistry, options for periodontal and orthodontic care let us help our patients fight gum disease and improve their smiles' alignment.

EOE Statement - We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.