Advisor I, Financial Aid Campus Support & Call Center

Job Title: Advisor I, Financial Aid Campus Support & Call Center Location: LSC-System Office UP Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 45004 Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential. The Chronicle of Higher Education's "Great Colleges to Work For®" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions. Lone Star College-System Office, University Park Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs. Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

PURPOSE AND SCOPE:

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures all system, campus and state policies and practices are correctly carried out.

ESSENTIAL JOB FUNCTIONS:

Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents Participates in preparing for and facilitating financial aid workshops and presentations Counsels students, and others, regarding eligibility requirements of financial aid Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent interpersonal and customer Service skills Excellent verbal and written communication skills Strong attention to detail and organization skills Ability to use software products Ability to work on multiple projects Ability to maintain a high level of confidentiality

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment Interface with internal and external contacts as needed to carry out the functions of the position Work is performed in a climate-controlled office with minimal exposure to safety hazards Position may rotate between office and call center locations

REQUIRED QUALIFICATIONS:

Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience Must be in good standing with the Department of Education Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire

PREFERRED QUALIFICATIONS:

Experience working in a call center Experience working financial aid for a higher education institution Salary Hiring salary range is $38,761 to $44,576 Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary. Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed: Length of time (specific months and years) of employment If the position was full time or part time If the position was paid or unpaid Level of degree completed including date earned. Unofficial transcript for highest earned degree Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted. Special Instructions Go to the Job Search page, click on My Activities at the top of the page. Under My Cover Letters and Attachments you will click on Add Attachment. Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. You must limit your file name for any attachment to 40 characters or less. How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered. Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC). If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview. Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States. More information on the E-Verify program is available at Lone Star College is an EEO Employer. All positions are subject to a criminal background check. #J-18808-Ljbffr Lone Star College