Personal Lines Account Manager

Job Description

Job Description

At Comma Insurance, we believe that insurance is about more than just policies—it is about providing peace of mind to the families and individuals right here in Oklahoma City. We are a team that values kindness, precision, and a genuine desire to help our neighbors navigate life's unexpected turns. As our new Personal Lines Account Manager, you will become the backbone of our client relationships. You are not just processing paperwork; you are the steady hand that guides a homeowner through a claim or a family through a policy update. We foster an environment where your voice matters and your expertise is respected. You will find that our office is a place where we cheer for each other’s successes and work collaboratively to solve problems. If you are looking for a role that combines your professional insurance experience with a warm, supportive atmosphere, we would be delighted to have you join our growing family. Come help us make insurance a little more human.

Responsibilities

Serve as the primary point of contact for our policyholders, addressing their insurance questions with patience and clarity.

Manage the renewal process for existing accounts, ensuring every client has the right coverage for their current life stage.

Process policy changes, endorsements, and billing inquiries accurately to maintain high levels of client satisfaction.

Identify gaps in coverage during account reviews and suggest appropriate policy adjustments.

Collaborate with our underwriting partners to resolve discrepancies and secure favorable terms for our clients.

Maintain meticulous records in our management system to ensure our operations stay organized and efficient.

Requirements

Active Property & Casualty Insurance License in Oklahoma.

Three or more years of experience managing personal lines insurance accounts.

Deep understanding of policy coverage, exclusions, and rating factors.

Strong command of agency management software and Microsoft Office Suite.

Clear and professional verbal communication skills.

Prior experience with carrier portals such as Safeco, Progressive, or Travelers.

Benefits

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Flexible Schedule