Security Officer - Dispatcher

Experienced Dispatcher Needed In Marysville, OH

Genric has been providing professional security services throughout the world since 1994. Competitive prices, premium standards, and exceptional customer service are secured when you work with us. Over 25 years Genric has learned that great service begins and ends with experienced and friendly professionals. We believe that our employees are the best in the business and have complete and total confidence in our ability to deliver premium security services. Genric aims to exceed customer expectations with the highest standards of service. We support clients in some of the most challenging parts of the world with a full inventory of professional security services enabling them to focus on their own business and expansion activities. Security is our business.

Job Details

Open Interviews

When: Wednesday, June 3, 2026

9am-3pm

Where: 883 London Avenue, Suite C Marysville, OH 43040

Bring two forms of ID

Responsibilities

• Be vigilant at all times.
• Able to problem solve and critical think in a fast-paced environment.
• Able to multitask, especially in high stress/volume situations.
• Monitor company radio and fire alarm systems for any issues such as fire, medical, water flow, etc.
• Dispatch for all types of emergency situations (i.e., medical, fire, chemical, workplace violence, active threat).
• Keep detailed logs of any pertinent information or incidents.
• Monitor travel sites for travel warnings; report any changes to proper personnel.
• Monitor news networks for travel threats or active threats; report any changes to proper personnel.
• Monitor weather for the counties in which our plant locations are in along with surrounding counties; report severe/winter weather to proper personnel and follow proper procedures to ensure life/safety is met.
• Monitor door alarms and dispatch guard personnel accordingly.
• Monitor panic alarms and dispatch security personnel accordingly.
• Arrange medical transports as needed for associates and contingents.
• Report any tech related issues for security equipment and hardware to security technicians' group.
• Dispatch Maintenance personnel for alarms or when issues have been reported.
• Monitor cameras for suspicious activity (i.e., vandalism, loitering) and access control (i.e., validations, double scan activity).
• Answer phone calls – general and emergency.
• Know where to locate the information to be able to handle emergency calls of any type. (Medical, fire, active threat, weather, D&A etc.)
• Perform daily/weekly/yearly testing of emergency tone, alarms, evacuation and take shelter drills.
• Validate Associates at various locations following Safe and Secure protocol.
• Manage Pass ID email outside of general business hours.
• Keep key personnel informed of situations.
• Fulfill any duties dictated by the site manager, on-site responder or client administration.

Qualifications

• Be at least 18 years of age
• Possess High School diploma or equivalent
• Possess a valid driver's license
• Ability to pass a pre-employment drug screen and background check
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers/Guards

Requirements

• Dispatch experience preferred
• Fast typing; advanced computer skills
• Experience in data entry
• Hands on experience working in stressful emergency situations
• Outstanding organizational and time management skills
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills/team player
• Attention to detail
• Efficient multi-tasking skills
• Ability to work independently
• Possess effective written and oral communication skills to accurately maintain completed logs and reports
• Ability to deal with all levels of personnel and the public in a professional manner
• Frequent sitting, standing, and walking, which may be required for long periods of time
• Ability to follow established security protocols, while using initiative and good judgement

Education Requirements

• High School Diploma or equivalent

Additional Information / Benefits

• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Vision Insurance
• Medical Insurance
• Life Insurance

This position reports to Account Manager.

• Drug Screen
• Criminal Background Check
• Finger Printing
• Education Verification
• Employment Verification

• Day shift
• Night shift
• Third shift
• Weekend shift