San Francisco - Operational Key Account Manager
Caliber, Inc.
Job Title
Responsibilities
Serve as the primary point of contact for a portfolio of key freight forwarding and logistics accounts, ensuring day-to-day operational needs are met and service levels are consistently exceeded
Coordinate closely with internal teams (road, air, sea, and warehousing/logistics operations) to ensure seamless execution of shipments and value-added services for assigned accounts
Monitor account performance against KPIs and SLAs, proactively identifying and resolving operational issues before they impact the customer
Build and maintain strong, trust-based relationships with key clients, acting as their advocate internally while managing expectations around cost, capacity, and timelines
Identify opportunities to grow existing accounts through additional services, cross-selling, and process improvements that add measurable value for the customer
Prepare regular business reviews, reporting, and performance analyses for key accounts, translating data into actionable insights for both the customer and internal stakeholders
Support the onboarding of new accounts and the implementation of new lanes, services, or systems, ensuring a smooth transition into daily operations
About the Company
This organization is a global leader in transport and logistics, operating across more than 90 countries with a network of over 3,000 offices and logistics facilities and a workforce of roughly 150,000 employees worldwide. It provides end-to-end freight forwarding and supply chain solutions across road, air, sea, and rail, serving industries including automotive, technology, healthcare, industrial, and consumer goods. With a 50-year history of growth and innovation, the company continues to invest in digital tools, sustainability, and emerging technologies such as autonomous freight, positioning itself as a trusted partner for complex, global supply chains.
About Caliber
Caliber is a recruiting agency built by freight professionals, not career recruiters, specializing exclusively in the freight forwarding and logistics industry. Its mission is to match top talent with top companies in the industry, drawing on deep, hands-on industry expertise rather than generic recruiting practices. Caliber aims to be recognized as one of the nation's leading niche recruiting agencies, known for the quality of its talent network and its commitment to service.
Caliber, Inc.$83k - $108k
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