Customer Service Specialist

Job Description

Job Description

Job Title: Customer Service Specialist 

FLSA Status: non- exempt

Job Summary

The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and the team members within the Service and Spare Parts Departments. The CSR is responsible for answering incoming calls and emails from internal and external customers.

Key Responsibilities 

• Is responsible for the overall customer service activities for all customers by receiving calls, processing requests, answering questions, and addressing issues.
• Communicates customer issues and feedback to appropriate individuals using established communication channels.

Required Qualifications

• Solid understanding of computer basics (Windows, Excel, Word, Outlook, and the Internet).Proficiency with keyboarding/typing skills.
• Ability to learn order entry procedures, order processing and order inquiry.
• Organizational and time management skills and a positive style personality.
• Excellent listening, oral, and written communication skills with a professional telephone manner.
• Ability to work in a dynamic fast paced environment.

Work Environment

This position operates on the manufacturing floor environments. Exposure to noise, machinery, temperature variation, and industrial conditions may occur when accessing plant areas.

Momentum Manufacturing complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities. Applicants requiring accommodation during the application or employment process should notify Human Resources.

Momentum Manufacturing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under applicable law.

Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify the role as business needs evolve.

Physical and Environmental Conditions 

• Primarily sitting at a desk with occasional need to stand, walk, and reach for items. 
• Fine motor skills for typing on a keyboard and using a mouse. 
• Ability to lift and carry light objects (up to 25 pounds) occasionally. 
• Repetitive hand movements due to keyboard use. 
• Visual acuity for close work with computer screens. 
• Indoor office setting with controlled temperature and lighting. 
• Moderate noise level from office equipment and conversations. 
• Exposure to computer screens for extended periods. 
• Potentially occasional exposure to dust and allergens from paper documents.