Desktop Technician

$19.8 per hour

Trispoke Managed Services Pvt Ltd

Desktop Technician position in Fort Wayne, IN.

US Citizenship is required for this position

Security Clearance IS NOT required

1st Shift Standard Work Schedule Weekdays

Work will be onsite

CLIENT : This would be with one of our Fortune 500 Avionics / Aerospace / Defense clients onsite in Fort Wayne, IN.

CONTRACT : Estimated 5-month contract position to begin with the possibility of an extension or conversion to permanent full-time direct with our client.

PAY RATE: $19.80 per hour on a W-2 through our company.

Job Description:

Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 11 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. Diagnoses and resolves moderate end-user hardware/software problems including remote access software. Performs new computer configuration and coordinates the workstation upgrade/replacement process. Participates in the deployment of new software platforms. Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete. Verify with the customer that the problem has been resolved and close case.

Skills Required

Experience with M365 / O365 migrations is a hard requirement

Working knowledge of computer hardware, software, and terminology.

BASIC problem-solving skills.

Must have good communication skills.

Good organizational skills.

Skills Preferred

Working knowledge of ServiceNow Ticketing system a plus.

Working knowledge of Palo Alto VPN application as it relates to desktop support.

Experience Required

2 years with HS Diploma

Education Required

HS Diploma

Additional Information

Person is being brought in to support the PC Refresh for US Controls

OT Expected

Yes, approximately 4 hours

Travel Required

No

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Vacancy posted 8 hours ago

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