Ultrasound/X-Ray Field Service Engineer

Ultrasound/X-Ray Field Service Engineer

Austin, TX, USA

Salary will be negotiable based on education and experience

Full Time

MXR - The Imaging Solutions Company (MXR) is one of the largest independent providers of diagnostic imaging equipment sales, service, training, parts and supplies in the nation. MXR is a full-service medical imaging company, offering an array of services that rival OEM service programs. The MXR product portfolio is diverse in options of new, used and reconditioned equipment for CT, MR, Ultrasound, DR, CR, X-Ray and Ultrasound Probes. The assortment of consumable and durable goods spans multiple product categories including film, radiation protection, contrast and contrast-delivery systems, patient positioning and transport, markers, quality assurance, phantoms, and much more. The experienced sales and service staff at MXR consults with customers to design the best solution based on facility-specific needs, budget and functional requirements. Representing multiple manufacturers gives MXR the ability to sell the best-proven equipment for each situation. As a full-service medical imaging company, MXR can deliver the equipment, do the installation, maintenance, perform warranty work, provide parts and even train the facilities' engineer on maintaining the equipment. Our customers can choose levels of service support that fits their organizational needs and budget. Location: Austin, TX Territory

Position Description:

MXR Imaging, Inc, a nationwide provider of Medical Imaging solutions in X-Ray, CT, MRI and Ultrasound, is seeking an experienced Ultrasound/X-Ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer's facilities. This position is home office based. Overnight travel for service and training is expected.

Roles & Responsibilities:

• Provide a high level of customer satisfaction by providing ongoing maintenance, technical support, troubleshooting and repairs for medical imaging equipment, to include X-Ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.
• Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to insure preparation of the site to OEM specifications.
• Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.
• Ordering of parts and supplies required to maintain equipment and tickets assigned.
• Maintains a working knowledge and complies with all applicable federal, state, and local laws, regulations and industry standards.
• Provides "On-Call" service coverage after normal business hours on a rotation basis with fellow team members in the area.
• Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance as required by company policy.

Requirements:

Education & Certifications

Required

• High School graduate or equivalent

Preferred

• Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred
• Military electronics background desired; Associates (AA) degree acceptable with direct experience
• Must be eligible to obtain Radiation Safety Certification per state requirements (if applicable)

Experience

• 5 Plus years' experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repair Medical Imaging equipment. Training and experience on the following OEM's and equipment lines is a plus...
• Siemens, GE, Philips, Toshiba, Hitachi, and/or Samsung equipment
• Carestream Medical Imaging Systems
• Quantum Medical Imaging
• Canon RadPRO Portables and In-room
• Del Medical
• Konica Minolta Digital Imaging Systems
• Fuji DR Imaging Products
• GE AMX Portables & OEC C-Arms
• Summit / Amrad Medical Imaging

Travel

• Valid driver's license and solid driving record for a minimum of five years
• Valid and continuous personal automobile insurance coverage at or exceeding the minimum requirements for coverage in the state where the FSE resides; must be able to provide proof of auto insurance at any time upon request
• Willing and able to undertake day travel up to 75% of the time
• Willing and able to undertake overnight travel on short notice up to 50% of the time, including evenings and weekends
• Willing and able to be on-call, travel and/or work evenings, holidays and weekends if needed
• Must live within a reasonable driving distance of a major airport. MXR Imaging reserves the right to determine what constitutes reasonable driving distance or a major airport.

Competencies

• Detail oriented and self-motivated individual.
• Proficient in MS Office applications including Word, Excel, Outlook.
• Proficient in basic computer skills, windows and networking applications.
• Strong verbal and written communication skills required to interact positively with all levels of customer personnel, co-workers and OEM support personnel to achieve positive results for our customers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel all medical equipment and tools. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must be able to lift and or move 50lbs or above. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.