Fraud Analytics and Innovation Senior Analyst (Financial Center Fraud Strategy)

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies. As a Financial Center Fraud Strategy Analyst within the Client Protection organization, you will leverage your technical expertise and strategic thinking to solve complex business challenges and identify opportunities to strengthen our defenses. The Financial Center Fraud team focuses on detecting and preventing criminals who impersonate customers and attempt to steal funds at the teller counter. You will join a dedicated team of fraud professionals committed to stopping criminal activity and protecting our customers. In this role, you will analyze complex and rapidly evolving fraud problems, working to stay one step ahead of emerging tactics. You will design and optimize sophisticated fraud defenses that minimize customer impact while maximizing loss avoidance. You will collaborate across multiple partner organizations and represent the team as a subject matter expert. We are seeking someone with strong communication skills, sound business judgment, and a results oriented mindset who thrives in a fast paced, highly adaptive environment. Responsibilities: Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met Evaluates data to assess potential fraud risk and creating mitigation strategies Proposes policy/procedural changes within segmentation structures to produce optimal results Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs Leads the coordination of the production of product performance reports and updates for senior management Strategy Development: Develop and implement comprehensive strategies to identify, prevent, and mitigate deposit fraud activities Stay abreast of emerging trends and tactics to ensure the effectiveness of detection strategies Data Analysis: Leverage data analytics tools and techniques to analyze large datasets, identify patterns, and uncover indicators of deposit fraud activity. Develop predictive models and scoring mechanisms to prioritize potential cases Risk Assessment: Conduct risk assessments to identify vulnerabilities in the organization's systems and processes that may be exploited by fraudsters. Develop mitigation strategies to address these risks Collaboration: Collaborate with various departments, including compliance, fraud investigations, and operations, to ensure effective coordination and information sharing Reporting: Prepare regular reports including key performance indicators, trends, and recommendations for improvement *** This position is not eligible for sponsorship.*** Required Qualifications: 2+ years SAS/SQL coding experience Proficiency in framing problems and developing impactful solutions with minimal oversight Intermediate Excel and PowerPoint capability Excellent communication and presentation skills Ability to interact effectively and build relationships with business partners at all levels Experience in managing competing priorities Desired Qualifications: Advanced SAS/SQL coding ability Fraud and/or Claims with focus on Deposit Fraud a plus Understanding of advanced data analytics and modeling techniques Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.) Bachelor's/Master's degree in a relevant field. Certification in fraud examination or risk management. Experience in the financial services industry Familiarity with developing Tableau dashboards Experience presenting to senior leaders Experience with hypothesis testing and/or feature prioritization Skills: Business Analytics Business Intelligence Data Quality Management Fraud Management Monitoring, Surveillance, and Testing Collaboration Data Visualization Oral Communications Problem Solving Written Communications Analytical Thinking Critical Thinking Data and Trend Analysis Innovative Thinking Research It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - VA - Richmond - 8011 VILLA PARK DR - VILLA PARK OPS CENTER BLDG B (VA2125) Pay and benefits information Pay range $100,000.00 - $133,600.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - Privacy Statement -