Executive IT Support Specialist - Office of the CEO

Executive IT Support Specialist – Office of the CEO Redwood City, California, United States C3 AI (NYSE: AI) is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end‑to‑end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry‑specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain‑specific generative AI offerings for the enterprise. C3 AI The Executive IT Support Specialist is a dedicated, white‑glove technology partner to the Chief Executive Officer (CEO) of C3 AI. This role ensures that the CEO’s technology environment—across his office, home office, and travel—is always available, secure, and effortless to use, freeing him to focus on the company’s strategic priorities. This high‑visibility, high‑trust role blends deep hands‑on technical expertise with the discretion, polish, and service mindset of an executive assistant. The right candidate is comfortable rebuilding a router late at night, troubleshooting while the CEO is traveling, and quietly resolving any iCloud sync issue between meetings without ever interrupting his day. Responsibilities Day‑to‑Day Executive Support Serve as the single point of contact for all technology requests from the CEO and his immediate office staff, providing immediate, in‑person, and remote support 24/7. Proactively monitor, maintain, and optimize all of the CEO’s devices: laptops, desktops, tablets, smartphones, smartwatches, printers, and accessories across macOS, iOS, Windows, and select Linux environments. Manage email, calendar, contacts, file sync, and collaboration tooling (Microsoft 365, Google Workspace, Zoom, Teams, Slack, Box, Dropbox) to ensure flawless reliability across all devices. Anticipate needs—set up devices and credentials before they are requested; pre‑stage materials for upcoming meetings, travel, and presentations. Travel & Off‑Site Support Travel with or ahead of the CEO, if needed, to set up and verify connectivity, audio/video, and presentation environments at hotels, customer sites, conference venues, and private residences. Maintain a travel‑ready kit of pre‑configured spares, adapters, hotspots, and backup hardware; coordinate international SIMs, eSIMs, and roaming plans. Test and rehearse technology setups in advance of board meetings, keynotes, customer events, and media appearances to ensure zero‑defect execution. Home & Office Technology Own end‑to‑end support of the CEO’s home office and residential technology environments: networking, Wi‑Fi, VPN, AV, conferencing systems, smart‑home integrations, security cameras, and entertainment systems. Coordinate with vendors, integrators, and contractors (AV, low‑voltage, networking, smart home) and hold them to executive‑grade SLAs. Maintain accurate inventory, documentation, and configuration records for every device, license, and account in the Executive Chairman's environment. Security, Privacy & Discretion Partner closely with the Information Security team to enforce executive protection standards: MDM, endpoint detection, encryption, MFA, password and secrets management, secure file sharing, and travel security protocols. Maintain absolute confidentiality regarding the CEO’s communications, schedule, locations, contacts, and any information observed in the course of providing support. Recognize and elevate phishing, social engineering, and physical security risks; coordinate with the Executive Protection team as needed. Collaboration with the Office of the Executive Chairman Work seamlessly alongside the CEO’s Executive Assistant(s), Chief of Staff, household staff, and the broader C3 AI IT organization. Continuously evaluate and recommend new tools, devices, and workflows that increase the CEO’s productivity. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5–10 years of progressive IT support experience, including a minimum of 3 years in a dedicated executive, VIP, family‑office, or high‑net‑worth support capacity. Expert‑level proficiency across the Apple ecosystem (macOS, iOS, iPadOS, watchOS, Apple TV, AirPlay, iCloud, Apple ID, FileVault) and strong working knowledge of Windows 11, Microsoft 365, and Active Directory / EntraID. Deep hands‑on experience with networking (Wi‑Fi6/6E, mesh systems, VLANs, VPN, firewalls), AV/conferencing (Zoom Rooms, Teams Rooms, Crestron, Logitech, Poly), and mobile device management (Jamf, Intune). Demonstrated ability to diagnose and resolve complex, cross‑domain issues quickly under pressure, with minimal disruption to the executive. Exceptional judgment, discretion, and emotional intelligence; experience handling sensitive and confidential information. Outstanding written and verbal communication skills; able to interact comfortably with directors, founders, heads of state, customers, and household staff. Willingness and ability to be on‑call 24/7, work non‑standard hours, and travel domestically and internationally on short notice. Valid U.S. passport and ability to obtain visas as required; clean background check. Preferred Qualifications Prior experience supporting a Fortune500 CEO, founder, chairman, or principal of a family office. Familiarity with executive cybersecurity programs (digital executive protection, dark‑web monitoring, secure communications). Experience with smart‑home platforms (Crestron, Savant, Lutron, Control4, Sonos, Ubiquiti/UniFi, Meraki). Industry certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+/Security+, Microsoft365 Certified, CiscoCCNA, or Jamf 200/300. Candidates must be authorized to work in the United States without the need for current or future company sponsorship. C3 AI provides excellent benefits, a competitive compensation package and generous equity plan. $135,000 - $210,000 USD C3 AI is proud to be an Equal Opportunity and Affi­rmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status. #J-18808-Ljbffr