Channel Account Coordinator

Job Description

Job Description

PACLOCK is looking for a relationship-driven and detail-oriented Account Coordinator to support and grow our distributor network. This role combines inside sales, account management, and cross-functional project coordination to ensure our distributor partners receive exceptional support and accurate communication. You’ll serve as the primary point of contact for distributors and play a key role in scaling the channel. You will report to the Strategic Program Manager and work cross-functionally with sales, operations, and marketing.

• Serve as the primary contact for assigned distribution partners
• Support onboarding of new distributors (setup, training, program alignment)
• Maintain ongoing distributor relationships and ensure program compliance
• Monitor and enforce pricing, MAP, and channel policies
• Coordinate with internal teams to resolve distributor issues quickly
• Track distributor activity, identify gaps, and escalate issues when needed
• Support development and refinement of the Distribution Partner Program
• Assist sales team with distributor-related requests and coordination

Within the first 2 to 3 months, you will:

• Confidently manage day-to-day communication with distributors
• Ensure all assigned distributors are aligned with pricing and program rules
• Independently resolve common issues without escalation
• Identify and flag problems early (pricing conflicts, onboarding gaps, etc.)
• Become a reliable internal resource for distributor-related questions

What We’re Looking For:

• Bachelor’s degree in business, marketing, communications, supply chain, or related field or equivalent work experience in distribution, manufacturing, or channel sales
• Strong organizational skills and ability to manage multiple priorities
• Self-starter who takes ownership and follows through
• Clear and professional communication (written and verbal)
• Ability to quickly learn products, processes, and systems
• High attention to detail and process-driven mindset
• Comfortable working across teams (sales, operations, etc.)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Growth Opportunity

This role is a strong entry point into channel management and strategic accounts at PACLOCK. High performers will have the opportunity to take on expanded ownership of distributor relationships and program development over time.