Channel Account Coordinator
Pacific Lock Company
Job Description
Job Description
PACLOCK is looking for a relationship-driven and detail-oriented Account Coordinator to support and grow our distributor network. This role combines inside sales, account management, and cross-functional project coordination to ensure our distributor partners receive exceptional support and accurate communication. You’ll serve as the primary point of contact for distributors and play a key role in scaling the channel. You will report to the Strategic Program Manager and work cross-functionally with sales, operations, and marketing.
- Serve as the primary contact for assigned distribution partners
- Support onboarding of new distributors (setup, training, program alignment)
- Maintain ongoing distributor relationships and ensure program compliance
- Monitor and enforce pricing, MAP, and channel policies
- Coordinate with internal teams to resolve distributor issues quickly
- Track distributor activity, identify gaps, and escalate issues when needed
- Support development and refinement of the Distribution Partner Program
- Assist sales team with distributor-related requests and coordination
Within the first 2 to 3 months, you will:
- Confidently manage day-to-day communication with distributors
- Ensure all assigned distributors are aligned with pricing and program rules
- Independently resolve common issues without escalation
- Identify and flag problems early (pricing conflicts, onboarding gaps, etc.)
- Become a reliable internal resource for distributor-related questions
What We’re Looking For:
- Bachelor’s degree in business, marketing, communications, supply chain, or related field or equivalent work experience in distribution, manufacturing, or channel sales
- Strong organizational skills and ability to manage multiple priorities
- Self-starter who takes ownership and follows through
- Clear and professional communication (written and verbal)
- Ability to quickly learn products, processes, and systems
- High attention to detail and process-driven mindset
- Comfortable working across teams (sales, operations, etc.)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Growth Opportunity
This role is a strong entry point into channel management and strategic accounts at PACLOCK. High performers will have the opportunity to take on expanded ownership of distributor relationships and program development over time.
Vacancy posted 15 days ago
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