Front of House Supervisor

Job Description

Job Description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary
City Winery FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk-in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences.  The supervisor also aids in setting up the closing management and service teams all while keeping in consideration smooth operations and overall success. The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Overview of Responsibilities

●       Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

●       Ensure restaurant and venue are fully prepared and organized for daily operation

●       Ensure compliance with food safety and sanitation measures

●       Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

●       Advise Operations managers of any guest issues that arise that need management communication or attention

●       Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

●       Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

●       Manage staffing and operations of private events, as applicable

●       Perform all cash handling procedures: opening, midday safe counts, cash pay-outs and nightly cash drops, as needed

●       Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

●       Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

●       Assist in interviewing, hiring, and coaching process of hourly employees, as needed

●       Other tasks, projects, assignments as per business need

Minimum Qualifications

●       Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred

●       Exceptional guest service and hospitality skills

●       Strong organizational skills, attention to detail, and work ethic

●       Excellent interpersonal skills; able to work both as a team and independently

●       Ability to take direction, and communicate effectively and professionally

●       Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift 50 lbs.

●       Able to work rapidly, especially during peak periods, to ensure that all guests are being serviced properly, and necessary operational tasks are being completed in a timely manner

●       Ability to work a flexible schedule including days, nights, weekends and holidays

●       Technical Skills: Microsoft Windows proficient

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that  we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.