Front Desk Administrator

Front Desk Administrator

This is not a "sit quietly behind the desk" position. You are the first person members, families, and community partners see when they walk through the door. You set the tone for the office, keep communication moving, and help clinical teams stay organized throughout the day.

At Pathways to Life, our Front Desk Administrator supports a behavioral health team serving children, adults, and families across the Durham community. On a typical day, you may greet a parent arriving for services, help a clinician coordinate schedules, answer time-sensitive calls, and organize documentation that keeps services running without delays. If you work well in a fast-moving environment and like being the person people rely on, this role will fit you well.

What You'll Do

• Welcome members, families, and visitors in a professional and respectful manner
• Answer incoming calls and route messages to the correct staff quickly
• Schedule appointments and help manage daily office flow
• Scan, organize, and maintain client and administrative documents
• Support compliance requirements by protecting confidential and HIPAA-sensitive information
• Assist leadership and clinical staff with administrative tasks and office coordination
• Monitor office supplies and help maintain a clean, organized workspace
• Support communication between providers, staff, and community partners

What Helps You Succeed Here

• You stay organized even when multiple things happen at once
• You communicate clearly with families, staff, and community partners
• You notice details others miss
• You can shift priorities without losing track of responsibilities
• You arrive on time, follow through, and handle responsibilities independently
• You stay calm and professional during high-volume or stressful moments

Qualifications

• High School Diploma or GED required
• Associate degree preferred
• 1+ year of front desk, receptionist, or administrative experience
• Experience in healthcare, behavioral health, or medical offices preferred
• Comfortable using email, Google Workspace, scheduling systems, and basic office technology

Why Employees Stay Here

• Stable behavioral health organization serving North Carolina communities since 2006
• Team environment where staff regularly support each other during high-volume days
• Opportunity for advancement into administrative and operational leadership roles
• Meaningful work that directly supports children, adults, and families receiving care

Before You Apply

This role handles:

• First impressions
• Confidential information
• High call volume
• Fast-moving office coordination

The people who succeed here are dependable, organized, and comfortable staying busy throughout the day.

Apply Today

If you want a position where your work directly helps staff, members, and families every day, we encourage you to apply and join the Pathways to Life team. Pathways to Life, Inc. is an Equal Opportunity Employer.