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Problem Manager - ITIL Root-Cause Lead for Resilient IT

$99.3k - $140.74k

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company, is seeking a Mid Problem Manager in Albany, NY. The role involves overseeing IT service problems, implementing corrective actions, and managing technical teams. Candidates should possess a Bachelor's degree and have 4–7 years of relevant experience. Understanding of ITIL practices and strong communication skills are essential. Compensation will range from $99,300 to $140,737 depending on various factors. This role requires U.S. citizenship and the ability to obtain a Secret clearance. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company

Vacancy posted 3 days ago
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