Problem Manager - ITIL Root-Cause Lead for Resilient IT
$99.3k - $140.74kASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Mid Problem Manager in Albany, NY. The role involves overseeing IT service problems, implementing corrective actions, and managing technical teams. Candidates should possess a Bachelor's degree and have 4–7 years of relevant experience. Understanding of ITIL practices and strong communication skills are essential. Compensation will range from $99,300 to $140,737 depending on various factors. This role requires U.S. citizenship and the ability to obtain a Secret clearance. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
$94.1k - $132.5k
A federal services technology firm is seeking a Problem Manager to lead the lifecycle of IT problems, ensuring robust solutions to prevent recurrence. The role requires extensive experience with ITIL frameworks, excellent analytical skills, and the ability to manage multiple...Suggested$97k - $164.9k
...Systems Administrator Lead provides technical... ...in a federal IT environment. The role... ...Lead coordinates ITIL-aligned incident, problem, and change management processes, leads... ...performance, and resilience. Implement standardized... ...and root-cause analysis for complex...SuggestedPermanent employmentContract workWork experience placementWork at office$94.1k - $150k
...Computing Support Lead serves as the senior... ...operates secure, resilient, and scalable... ...incident response, problem management, and optimization... ...troubleshooting and root-cause analysis for complex... ...enterprise or federal IT setting.? ~... ...Familiarity with ITIL-aligned incident,...SuggestedContract workWork at office$99.3k - $140.74k
...The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent... ...actions. This role leads structured investigations... ..., and closure. Apply ITIL-aligned problem management...SuggestedPermanent employmentContract workWork at office$94.1k - $132.5k
...The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring... ...resolution, ensuring that root causes are identified and... ...~ Strong understanding of ITIL frameworks and best practices...SuggestedPermanent employmentContract workWork at office- ...Senior/Lead Data Analyst - CX Strategy & Insights Anywhere Type: Contract... ...digital, and contact center data to identify root causes of friction, repeat contact, and poor experience... ...independently, structure ambiguous problems, and drive execution without constant...Hourly payContract workLocal areaRemote work
$79.4k - $135k
...Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and... ...analysis to improve resilience and user experience... ...in accordance with ITIL‑aligned procedures.... ...incident reviews, drive root cause follow‑up with... ...while integrating with problem and change...Contract workWork experience placementWork at office$36 - $54 per hour
...Investigation Specialist based in Albany, NY. This role involves leading laboratory investigations and collaborating with cross-... ...scientific field and have experience with OOS investigations and root cause analysis methodologies. The position offers a 3+ month contract...Hourly payContract workDay shift- ...payments within a Managed Services model. The... ...role emphasizes resilient operations, AI-enabled... ...: Lead and oversee Level... ...using data-driven root cause analysis, automation... ...toward higher-order problem solving. Drive... ...aligned with ITIL, SRE, and DevOps principles...Hourly payPermanent employmentFull timeLocal areaRemote work
$99.3k - $132.5k
...Service Introduction Lead coordinates service... ...of new or changed IT services, ensuring... ...to the IT Services Manager standard job, the position... ..., change, and problem-management... ...Practical knowledge of ITIL-aligned service-management... ..., and conduct root-cause analysis. Ability to...Contract workWork at office$166.35k - $195.7k
...solving the company’s hardest problems. Our work culture is... ...'s Internal Audit team as an IT Manager and own end-to-end delivery of... ...themes, emerging risks, and root causes into clear, concise materials... ...NIST CSF, COBIT, SOC 2, and ITIL ~ High EQ and collaborative...Work at officeLocal area$97.17k - $126.32k
...NYSTEC's service desk manager is accountable for delivering a world-class IT support experience for... ...incident response and root cause analyses for any technology... .... Proven success leading a service desk or IT support... ...Library (ITIL) certification preferred...Work at officeLocal areaVisa sponsorshipFlexible hours$88k - $135k
...Consulting Group LLC (PCG) is a leading public sector solutions... ...hiring a Senior Consultant to manage a public sector state government... ...solve complex client problems from pursuit through execution... ...leadership with regards to the root causes of problems. Assimilate research...For contractorsWork experience placementH1bWork at officeLocal areaRemote work- A nonprofit technology consulting company seeks a Service Desk Manager in Albany, NY, responsible for delivering top-tier IT support and managing the service desk team. Candidates should have excellent communication skills, experience in a metrics-focused environment, and...
$79.1k - $158.2k
...Federal Technical Project Manager About the Role... ...Technical Project Manager to lead and oversee projects... ...clinical engineering and IT support teams.... ...DoD standards - driving root cause analysis and continuous... ...HL7 work experience ITIL or similar process management...Contract workTemporary workWork experience placementLocal areaFlexible hours$209k - $238.5k
...Senior Manager, Premium Support Engineer (Databolt) –... ...architecture is deterministic, resilient, and performant at a... ...network topology. Lead Monthly and Quarterly... ...report on incident trends, root cause analysis (RCA), and... ...years of experience in IT, DevOps, or Software Engineering...Full timePart timeLocal areaRemote work$58.1k - $95.9k
A federal IT services firm is seeking a Change Management Engineer in Albany, NY. The role involves designing ITIL-aligned change management processes and collaborating across departments to minimize service disruption. Candidates should have a Bachelor’s degree in an...$83.43k - $222.48k
...strategic direction related to Cyber Resiliency for CVS Health's Digital, Data... ...across the enterprise. Manages, develops and implements procedures... ...the program. Partners with IT and business colleagues to... ...ISO Strong analytical and problem-solving skills with the ability...Hourly payFull timeTemporary workLocal area$69.7k - $75.23k
The Continuity Manager leads the development, implementation... ...(BC) and IT disaster recovery (... ...dependencies, and resiliency gaps across applications... ...ISO standards, and ITIL 4 resilience, incident, and problem‑management... ...facilitate ITIL‑aligned root cause analysis and guide...Contract workWork at office$124k - $280k
...others, coming together to solve complex problems. As you increase in autonomy, you apply sound... ..., knowledge, and experiences you need to lead and deliver value at this level include... ...and implementations. As a Senior Manager, you lead large projects and innovate processes...Full timeH1b$106.9k - $147k
Humana Inc is looking for a Manager, Business Intelligence to lead a team of engineers in Albany, NY. This role involves solving complex business problems using data analysis and visualization to drive strategic direction in healthcare. The ideal candidate will have at...Remote job$170k - $250k
...combined with category-leading brands in compression... ...network, this is a management role. Candidate will... ...resource for all things IT networking and will... ...tuning. ~ Performs root cause analysis of problems and tracks, documents... ...Working knowledge of ITIL framework ~ Advanced...Temporary workStart working todayLocal areaRemote workFlexible hours$130k - $140k
Overview Thank you for considering IT Concepts dba Kentro, where... ...and collaboration leads to success. Our dynamic community... ...application‑related issues, root cause analysis, and resolution timelines... ...Endpoint Engineering, Endpoint Management, or Enterprise IT Operations...Contract workFor contractorsLocal area$85k - $135k
Project Manager, Customer Care Digital Transformation... ...dreams to come true. As the leading manufacturer in North... ...identify pain points, root causes, and opportunities for... ...customer care operations, IT/digital, data/analytics... ...) and root-cause/problem-solving methods. Demonstrated...Full timeTemporary workWork at officeRemote workWork from homeFlexible hoursShift work$100k - $122.6k
...The IT Configuration Analyst provides configuration management leadership to ensure the configuration... ..., the analyst leads configuration... ...incident, change, and problem management. The... ...improve traceability, root cause analysis, and... ...aligning them with ITIL practices and enterprise...Contract workWork at office$105.79k - $141.05k
...advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues. Primary Responsibilities Leads the development, evaluation, and implementation of new and innovative principles, processes, and applications...For subcontractorLocal area$67.9k - $180k
...Overview The Customer Service Lead (SDL Leadership) is... ...efficiency. Coordinate with IT teams, stakeholders, and... ...tools, ticketing systems, and ITIL practices. ~ Excellent problem-solving, communication, and... ...skills. ~ Ability to manage multiple priorities in a fast...Contract workWork at office$94.9k - $130.5k
...caring community The Encounter Data Management Lead defines and implements best practices... ...applying organizational resources to build resilient and scalable code, dashboards, and... ...by addressing data issues, performing root cause analysis, and proposing, applicable...Bi-weekly payFull timeTemporary workWork at officeRemote workWork from homeHome office- ...Inventory Lead - Full Time We are searching for an experienced... ...component-level inventory management improvement initiatives and... ...inventory discrepancies to identify root causes and possible solutions... ...a high aptitude for detailed problem solving Ensure operations...Full timeWork at officeLocal area
$67.9k - $132.5k
...service requests. The role manages ticket queues, staff... ...consistently met in a federal IT environment. The... ...management of customer problems, requests, and issues, performing... ...experience (team lead or supervisor) in a... ...incident tracking systems and ITIL-aligned processes. ~...Contract workWork at officeShift work
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