Problem Manager - ITIL Root-Cause Lead for Resilient IT
$99.3k - $140.74kASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Mid Problem Manager in Albany, NY. The role involves overseeing IT service problems, implementing corrective actions, and managing technical teams. Candidates should possess a Bachelor's degree and have 4–7 years of relevant experience. Understanding of ITIL practices and strong communication skills are essential. Compensation will range from $99,300 to $140,737 depending on various factors. This role requires U.S. citizenship and the ability to obtain a Secret clearance. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company
- ...Federal Services Company, is looking for a Problem Mgmt. Lead in Albany, NY, to oversee problem management and root cause identification for critical IT services. The ideal candidate will... ...management and strong expertise in ITIL frameworks. This role involves leading...Suggested
$97k - $164.9k
...Systems Administrator Lead provides technical... ...in a federal IT environment. The role... ...Lead coordinates ITIL-aligned incident, problem, and change management processes, leads... ...performance, and resilience. Implement standardized... ...and root-cause analysis for complex...SuggestedPermanent employmentContract workWork experience placementWork at office- Position Summary The IT Lead - Legal Operations Technology... ...in litigation, matter management, billing, and contract... ...incident resolution, root cause analysis, and... ...organization. Knowledge of ITIL, SDLC, and agile... ...mindset. Analytical and problem‑solving mindset. Customer...SuggestedContract workLocal areaRelocationVisa sponsorshipRelocation package
$94.1k - $150k
...Computing Support Lead serves as the senior... ...operates secure, resilient, and scalable... ...incident response, problem management, and optimization... ...troubleshooting and root-cause analysis for complex... ...enterprise or federal IT setting.? ~... ...Familiarity with ITIL-aligned incident,...SuggestedContract workWork at office$94.1k - $132.5k
...The Problem Manager is responsible for identifying, analyzing, and resolving problems within the IT infrastructure to prevent incidents from recurring... ...resolution, ensuring that root causes are identified and... ...~ Strong understanding of ITIL frameworks and best practices...SuggestedPermanent employmentContract workWork at office$126.91k - $208.5k
...Summary The Head of IT & Infrastructure... ..., strengthens resiliency and automation,... ...incident, problem, and escalation management, with strong operational... ...Operations Lead cloud operations... ...through metrics, root cause analysis, and corrective... ...frameworks (ITIL, SRE, etc.)....Shift work$79.4k - $135k
...Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and... ...analysis to improve resilience and user experience... ...in accordance with ITIL-aligned procedures.... ...reviews, drive root cause follow-up with resolver... ...integrating with problem and change management...Contract workWork experience placementWork at office- ...The Incident Manager, Senior leads major incident response... ...and federal IT environments. This... ...requires strong ITIL 4 expertise, cross... ...activities with Problem Management, Change... ...automation, runbooks, and resilience. • Analyze... ...reviews, root‑cause summaries, and long...Contract workWork at office
- Senior/Lead Data Analyst - CX Strategy & Insights Location: Anywhere Type: Contract... ...digital, and contact center data to identify root causes of friction, repeat contact, and poor... ...independently, structure ambiguous problems, and drive execution without constant direction...Contract workLocal areaRemote work
$171.2k - $297.2k
EY is looking for an Oracle HCM Implementation Consultant to manage and deliver complex technical initiatives. The role requires innovative problem-solving skills and the ability to manage payroll processes effectively using Oracle HCM Cloud Payroll. Candidates should...$166.35k - $195.7k
...solving the company’s hardest problems. Our work culture is... ...'s Internal Audit team as an IT Manager and own end-to-end delivery of... ...themes, emerging risks, and root causes into clear, concise materials... ...NIST CSF, COBIT, SOC 2, and ITIL ~ High EQ and collaborative...Work at officeLocal area$88k - $135k
...Consulting Group LLC (PCG) is a leading public sector solutions... ...hiring a Senior Consultant to manage a public sector state government... ...solve complex client problems from pursuit through execution... ...leadership with regards to the root causes of problems. Assimilate research...For contractorsWork experience placementH1bWork at officeLocal areaRemote work- ...Job Description Inventory Lead – Full Time We are searching... ...communicate component-level inventory management improvement initiatives and... ...discrepancies to identify root causes and possible solutions... ...a high aptitude for detailed problem solving Ensure operations...Full timeWork at officeLocal area
$209k - $238.5k
...Senior Manager, Premium Support Engineer (Databolt) -... ...architecture is deterministic, resilient, and performant at a... ...network topology. Lead Monthly and Quarterly Business... ...on incident trends, root cause analysis (RCA), and... ...years of experience in IT, DevOps, or Software Engineering...Full timePart timeLocal areaRemote work$58.1k - $95.9k
A federal IT services firm is seeking a Change Management Engineer in Albany, NY. The role involves designing ITIL-aligned change management processes and collaborating across departments to minimize service disruption. Candidates should have a Bachelor’s degree in an...$118.98k - $195.47k
...Lead, Cybersecurity/IT Control Design and MonitoringSkip to main content# CareersLead... ...team? Are you a problem solver who enjoys diving into... ...Cybersecurity, Technology, Risk Management, and Internal Audit to... ...corrective actions that address root cause* Working knowledge of...Full timeWork at officeFlexible hours3 days per week$83.43k - $222.48k
...strategic direction related to Cyber Resiliency for CVS Health's Digital, Data... ...across the enterprise. Manages, develops and implements procedures... ...the program. Partners with IT and business colleagues to... ...and ISO. Strong analytical and problem-solving skills with the ability...Hourly payFull timeTemporary workLocal area$87k - $178.1k
...Role Overview As an Asset Manager supporting Data Center Facilities... ...high precision. • Analytical problem-solver who can identify discrepancies, root causes, and process improvement opportunities... ...your potential at a company leading the way in AI and cloud solutions...Temporary workFlexible hours$84.9k - $91.35k
...Asset & Configuration Mgmt Lead directs lifecycle management of hardware and software assets... ...with discovery tools and IT service‑management... ...configuration items to incidents, problems, and changes for better impact... ...such as CITAM, ITIL, or an equivalent asset/configuration...Contract workWork at office$62.2k - $105.7k
...Overview The Incident Manager oversees the end‑to‑end lifecycle of IT incidents in an... ...trends, facilitating root‑cause reviews, and... ...Responsibilities Lead coordination of incident... ...management workflows and ITIL‑aligned practices.... ...learned into problem and change management...Contract workWork experience placementWork at office$139.4k - $291.8k
.... Specifically, this role is managing a data center build in North... ...design review, commissioning, and problem-solving papers. Directs the... ...and industry standards. Leads strategic site walks and oversees... ...direction on identifying root causes to prevent recurrence of issues...Contract workTemporary workFor contractorsFlexible hours$85k - $135k
Project Manager, Customer Care Digital Transformation... ...dreams to come true. As the leading manufacturer in North... ...identify pain points, root causes, and opportunities for... ...customer care operations, IT/digital, data/analytics... ...) and root-cause/problem-solving methods. Demonstrated...Full timeTemporary workWork at officeRemote workWork from homeFlexible hoursShift work$120.1k - $251.6k
...design review, commissioning, and problem-solving papers. Directs the... ...to address these gaps. Leads the role of primary point of... ...selection, negotiation, and management of contracts with external vendors... ...ambiguous or novel issues, identify root causes, and drives the...Contract workTemporary workFor contractorsFlexible hoursShift work$170k - $250k
...combined with category-leading brands in compression... ...network, this is a management role. Candidate will... ...resource for all things IT networking and will... ...performance tuning. Performs root cause analysis of problems and tracks, documents... ...Working knowledge of ITIL framework Advanced...Temporary workStart working todayLocal areaRemote workFlexible hours$142.6k - $261.5k
...Consultant to join their national consulting practice. This role involves managing complex payroll initiatives using Oracle HCM Cloud Payroll and ensuring compliance with local laws. You will lead solution delivery, track project statuses, and collaborate with teams to...Local area- ...Regeneron Pharmaceuticals, Inc is seeking a Manager for IT Applications Lab Systems located in Rensselaer, NY. This role involves leading the Laboratory Systems team, ensuring compliance with regulations, and managing the lifecycle development of laboratory software systems...
$67.9k - $132.5k
...service requests. The role manages ticket queues, staff... ...consistently met in a federal IT environment. The... ...management of customer problems, requests, and issues, performing... ...experience (team lead or supervisor) in a... ...incident tracking systems and ITIL-aligned processes. ~...Contract workWork at officeShift work$67.9k - $180k
...Overview The Customer Service Lead (SDL Leadership) is... ...efficiency. Coordinate with IT teams, stakeholders, and... ...tools, ticketing systems, and ITIL practices. ~ Excellent problem-solving, communication, and... ...skills. ~ Ability to manage multiple priorities in a fast...Contract workWork at office$55 - $65 per hour
...A leading consulting firm is seeking an experienced Scrum Master for an omnichannel product team. This remote role requires proven expertise in the Scaled Agile Framework (SAFe) and the ability to facilitate agile ceremonies, coach team members, and ensure a steady flow...Hourly payRemote work- A leading IT services provider in Rensselaer, NY is seeking a Technical Manager for a 24-month contract. The ideal candidate will oversee compliance with business objectives, manage change control, and ensure application integration. Candidates should have 60 months of...Contract workRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Problem Manager - ITIL Root-Cause Lead for Resilient IT. Be the first to apply!


