IT Support Technician II

I.T. Support Technician IIAt Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A fun, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.Pay Range: $27.57-34.19 hourlyJob Description: Your Piece of the PuzzleAs NFM's I.T. Support Technician II you will deliver excellent customer service to our retail store-level and home office staff and mentor I.T. Support Technician I staff while providing technical support for all hardware, software and applications problems.Job Duties: A Day in the LifeAssist: Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applicationsExamine: Determine why equipment is not working by analyzing the situation and performing repairsPrevent: Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performedCommunicate: Share status of open issues with Manager, Solution Center and staffTest: Move and install equipment within a mutually agreed upon time and assess to ensure it's fully operationalYour work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that's what we love.Qualifications: Can You Check These Boxes?Associate's degree in Information Systems or PC/computer diagnosis and repair or equivalent experience2 years' experience with communications devices and computer related hardware; installation, diagnosis and repairWorking toward Comp TIA A+ Certification: Net+ Certification is preferredServiceNow experience preferredKnowledge or experience in administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferredExperience in supporting Windows and Apple products in an enterprise is a plusBasic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignmentsAbility to work night, weekend and/or early morning hours based on business needs.Pre-employment screening includes, but isn't limited to, criminal background checkBenefits: What's in It for You?Same day pay - access to your earned pay on-demand, when you need it the mostCompetitive pay - generous annual increases up to 7%Inclusive culture – Because everyone who works or shops at NFM should feel right at homeHealth, dental, vision, life Insurance, short and long term disabilityPaid holidays (upon hire) and paid time off (after 90 days)Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)Virtual and in-person career development opportunities at all levelsPaid community volunteer opportunitiesTuition ReimbursementYou'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment optionNebraska Furniture Mart is an Equal Opportunity Employer