Supportive Services Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Supportive Services Manager Full Time Regular, South Tacoma, Tacoma, WA, US 30+ days ago – Requisition ID: 3932 Salary Range: $72,000.00 To $75,000.00 Annually Special Projects Department Location: Enhanced Emergency Services and Shelter Program Pierce County South Sites Hours: Full time, Monday-Friday Reports To: Director of Supportive Services Pay Range: $72,000-75,000 annually, DOE Position Type: Exempt, non-union position. The Manager of Supportive Services actively provides support to Case Managers of Shelter Programs while abiding to policies and protocols. The Manager ensures that all applicable LIHI sites receive and sustain supportive services grant opportunities. The individual in this position will aid in the financial and record-keeping side of the grant-making process, while working closely with program staff and senior leaders to ensure accurate financial reporting and procedural compliance. Responsibilities Hire and train Case Managers at multiple Special Project sites while providing continuing guidance. Participate in program evaluation and best practice development, including input from clients, shelter staff, volunteers and others. Oversee, maintain and review case management records for quality assurance, training and data management purposes. Conduct staff meetings on a weekly or bi-weekly basis. Engage in direct-resident support as needed, which may include short-term crisis intervention, case‑management, info‑referral, and/or back‑up assistance with property management tasks. Offer case management and service planning for selected participants, either referred by building or shelter management as at risk of eviction, shelter program exit, or self‑identified. Conduct regular site visits to multiple properties to provide clarification, supervision and guidance; coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitate one-on-one staff meetings to work on goals, growth, training and guidance on specific cases, and overall case‑management performance. Manage administrative support tasks, including scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean‑up and organization—possibly including electronic file storage. Manage supportive services database to ensure accuracy, staff compliance and billing of services. Experience with HMIS is a plus. Effectively listen, reflect, mediate, and problem‑solve. Work with LIHI staff at various levels and departments to ensure an accurate, timely and efficient process for the entire grant life‑cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post‑award management. Engage with assigned training and comply with training deadlines. Utilize PPE equipment and follow PPE protocols. Other job duties as assigned. Minimum Qualifications Bachelor's Degree in Social Work, Psychology or related field. 4+ years of experience in case management and/or resident support services; experience in low‑income/shelter programs is a plus. Experience supervising and training others. Knowledge of local social service resources. Demonstrated experience working with homeless individuals/families. Able to speak about the wide range of related needs and issues. Familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed. Experience working with confidential information. Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices. Aptitude for conducting research and reporting data. Able to read, write and communicate in English. Must pass criminal background checks and drug screening. Preferred Qualifications Background in grant management. Master’s in Social Work. Other Requirements Must have a valid Washington State driver’s license and driver liability insurance. Must have regular access to a reliable vehicle; mileage is provided for travel between sites during shift. #J-18808-Ljbffr