Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Team trips and travel opportunities
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Patrick Blevins State Farm-About Our Agency:



 
We’re not your average insurance office and we like it that way. As a second-generation State Farm Agent with locations in Lexington and Waynesboro, our mission for the past 14 years has been simple: serve our community, protect against what can go wrong, and help people invest in what can go right all while having fun doing it. Led by Patrick Blevins, a nationally recognized agent and multi-year Chairman’s Circle, President’s Club, and Lifetime MDRT qualifier, our agency is consistently ranked among the top in the country.

Our team of 14 licensed professionals thrives in a culture built on growth, teamwork, and purpose where we work hard, celebrate success, and make a real difference in people’s lives. We’re proud to offer a comprehensive benefits package that includes:

• Three weeks minimum paid time off (plus additional holidays and personal days)
• Health insurance
• 401(k) plan with company match
• Quarterly bonuses and base pay plus commissions
• Company vehicles for certain roles
• Team trips and travel opportunities
• A balanced work schedule that supports both personal and professional fulfillment

If you’re motivated, hardworking, and eager to learn, we’ll provide the coaching, development, and support you need to succeed — no prior insurance experience required. Join a proven, high-performing team that believes in doing meaningful work, growing together, and enjoying the journey along the way.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with R. Patrick Blevins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred