Senior ServiceNow Architect

Senior ServiceNow Architect – Raritan, NJ Role Purpose Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD). You will own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform. This is a hands‑on technical leadership role in a large, highly governed environment where technical judgment, upgradeability, and solution quality are paramount. Core Accountabilities Platform Architecture & Delivery Platform Engineering & Code Quality Security, Access & Governance Upgrade Readiness & Platform Sustainability Domain Expertise & Collaboration Required Experience & Skills Minimum 7 years hands‑on ServiceNow platform architecture design and implementation experience on large‑scale, enterprise platforms (not delegated work). Demonstrable experience designing and implementing Business Rules, Script Includes and ACLs in a governed environment. Strong functional knowledge and practical experience in at least one ServiceNow process area (e.g., HSRD, Source2Pay, LSD). Strong technical judgment with documented examples of decisions that balanced performance, security, maintainability and upgrade impact. Excellent verbal and written communication; able to explain design tradeoffs clearly to both technical teams and business stakeholders. Prepared to discuss specific real‑world examples of technical decisions and implementations during interviews. Strongly Preferred Two or more current ServiceNow certifications such as: Direct experience planning and executing major ServiceNow upgrades, including remediation of customization‑related upgrade issues. Competencies & Behaviors Technical leadership: makes and defends architecture choices; drives consistency across teams. Problem solving: breaks down complex problems, anticipates downstream impacts. Collaboration & influence: builds trust with stakeholders, negotiates tradeoffs, and drives consensus. Attention to detail: produces high‑quality deliverables and enforces standards. Continuous improvement mindset: proactively refactors and reduces technical debt. Success Measures (what great looks like) The ServiceNow platform is stable, secure, and consistently upgrade‑ready with low defect and incident rates. Custom logic is minimal, intentional and aligned with platform best practices. Stakeholders express high confidence in the quality, maintainability and sustainability of delivered solutions. Technical risks and poor patterns are identified and addressed during design and delivery, not discovered through incidents or failed upgrades. Interview Expectations Be ready to present 2–3 concrete examples of ServiceNow solutions you designed: the business problem, your architecture, key tradeoffs, how you handled security/ACLs, and how you ensured upgradeability. Expect scenario‑based technical questions and design review discussion focused on configuration vs. customization, performance, and maintainability. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource. Required Skills: ServiceNow Platform Preferred Skills: Capacity Leveling, Collaborating, Consulting, Contingency Planning, Controls Compliance, Critical Thinking, Human‑Computer Interaction (HCI), IT Service Continuity Management (ITSCM), Management Systems Implementation, Organizing, Performance Measurement, Software Development Management, Tactical Planning, Technical Credibility, Technical Development, Technical Writing, Technologically Savvy The anticipated base pay range for this position is: $102,000 - $175,950 Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following company-sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation – 120 hours per calendar year, Sick time – 40 hours per calendar year (for employees who reside in the State of Washington – 56 hours per calendar year); Holiday pay, including Floating Holidays – 13 days per calendar year; Work, Personal and Family Time – up to 40 hours per calendar year; Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child; Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member; Caregiver Leave – 10 days; Volunteer Leave – 4 days; Military Spouse Time‑Off – 80 hours. Additional information can be found through #J-18808-Ljbffr Dormont Manufacturing Co