Patient Services Associate

Emergency Department Patient Administrative Associate Work where every moment matters. Hartford Hospital is actively hiring Patient Administrative Associates to join their Emergency department for full-time positions 2nd shift. Every day, more than 40,000 Hartford Healthcare colleagues come to work with one thing in common: pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as an Emergency Department Patient Administrative Associate (PAA). The Emergency Department at Hartford Hospital, a tertiary care teaching hospital, is seeking both new and experienced associates to join our team. Recognized as being one of the busiest ED's in Connecticut, HHED is also an accredited Level 1 Trauma Center, chest pain center and comprehensive stroke center, treating patients of the highest acuity in the region. Comprised of 108 beds, with the addition of a new 19 bed ED Observation Unit, HHED treats an average of 109,000 patients annually. Additionally, Hartford Hospital Emergency Department is a proud recipient of the Emergency Nurses Association's 2024 Lantern Award for demonstrating excellence in leadership, practice, education, advocacy and research performance. The Lantern Award is a visible symbol of an emergency department's commitment to quality, safety, a healthy work environment and innovation in nursing practice and emergency care. Job Summary Under the direction of a Registered Nurse and Unit Manager, the Patient Administrative Associate performs delegated functions as a member of a patient care team by providing administrative support and communicating with members of the health care team, patients and families. This role contributes to the successful operation of the work area and functions in accordance with all existing regulatory and hospital standards, policies and procedures. Additionally, Patient Administrative Associates in the Emergency Department are responsible for observing cardiac monitors, interpreting telemetry rhythm strips, and reporting any abnormalities or critical changes to the clinical team. This position also includes CMT responsibilities. The Monitor Technician performs standard work related to telemetry monitoring on patients requiring continual cardiac observation and provides analysis of cardiac rhythms in compliance with all regulatory and hospital/system standards, policies, procedures, protocols and guidelines. This position also provides the interpretation, communications and documentation of cardiac rhythms and other monitored parameters. Qualifications Required: Demonstrated ability to read English, and perform basic Mathematics. Effective communication and interpersonal skills, write, and speak English. Basic computer skills required. Ability to perform physical effort as specified by position physical requirements and occupational exposure form. Preferred: High School Diploma or Equivalent. Hospital based or physician office work experience. Demonstrated competencies in a related health field at Hartford Hospital. CPR validation may be required within three months of hire depending upon work area specific requirement. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.