Service Advisor

Service Writer Position

Mangino Buick & GMC are seeking a personable and motivated individual to join our team as a Service Writer. This position is the face of the Service Department, acting as the bridge between the customers and the service technicians. Greeting and assisting customers with their current maintenance or repair requirements, handling all waiting and drop-off appointments. Educating the customers about the advantages of routine maintenance plans and recommendations. The Service Writer will collect customer data and vehicle information, and complete follow-up calls and correspondence with the customers with company guidelines.

Responsibilities:

• Responsible for the oversight of the Service Drive Lane, ensuring a smooth flow for customers and technicians.
• Provide top notch customer service, ensuring that customers receive prompt, effective, courteous and friendly service.
• Assume responsibility for the customer's experience by going above and beyond to provide exceptional service to the customer, leaving a positive and lasting impression of the dealership overall.
• Contribute daily to the success of a fast-paced and ever-changing environment, through effective decision making and customer experiences.
• Provide top-to-bottom support to all customers when handling inquiries, to assure customers that inquiries will not be mishandled.
• Responsible for efficiently distributing work between all service technicians to make certain that their daily time inventory is sold to customers on a consistent basis.
• Regularly use information from the service technicians to answer customer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist as needed in diagnosing vehicle problems, order parts and tools necessary for related repairs.
• Oversee the administration of warranty claims while acting as a guide for others in the service department who may need to process warranty claims.
• Reinforces company policies and adheres to company standards.
• Regularly uses company training to successfully execute daily job responsibilities.
• Encourages compliance with applicable laws and regulations.
• Manage other service department employees as needed.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• All other work-related duties as assigned.

Requirements:

• High School Diploma or equivalent
• Valid Driver’s License
• Customer Service Experience required
• Dealership Experience required
• CDK experience required

Schedule:

• Monday – Friday 7:30 am to 6:00 pm
• Rotating Saturday

Pay:

• $40,000 - $90,000/year dependent on experience and motivation

Benefits:

• Health insurance – multiple options
• Dental insurance
• Vision insurance
• 401k retirement
• Paid sick leave.
• Life Insurance
• Long-term Disability Insurance
• Optional Aflac Supplemental Insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.