Support Technician (Technology) - 226 Days (2026-2027)

Support Technician (Technology) - 226 Days (2026-2027) Keller ISD Technology - Fort Worth, Texas Open in Google Maps Job Details Job ID: 5919282 Application Deadline: Posted until filled Posted: Sep 09, 2026 5:00 AM (UTC) Starting Date: Immediately Job Description Job Title: Technician Wage/Hour Status: Non-Exempt Job Role: Support Funding Source: Department/School: Technology Pay Grade: OS 7 Function: Technology Reports to: Field Operations Coordinator HR Date Approved: May 2022 HR Date Revised: January 2024

SUMMARY:

Deliver courteous and professional services to deploy, troubleshoot and resolve issues for all endpoint devices, software and peripherals including Windows, Android, and Apple operating systems. Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement. Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups. Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Technology and Audio Visual Deliver non-disruptive prompt, courteous, and professional service to end-users at all times in a time-sensitive learning environment. Deploy, update, configure and troubleshoot all end point devices including mobile devices, hardware, software, applications and mobile apps in Microsoft, Google and Apple environments. Follow ITIL procedures to complete tasks for incidents, requests, and problem resolution. Troubleshoot and remediate incidents and requests effectively in the field, by phone, and using remote support tools. Analysis and Collaboration Provide technical assistance to other Technicians when required. Participates in a variety of meetings for the purpose of conveying and gathering information regarding a wide variety of subjects required to carry out their responsibilities. Assist Service Desk, Specialists, and Analysts to gather information and deploy services. Recordkeeping, Reporting and Inventory Document all issues, activities, and resolutions using consistent and clear language. Utilize knowledgebase and suggest documentation improvements. Perform inventory management of equipment, wirings, and accessories to avoid any shortages. Policy, Reports, and Law Prepare technical reports by collecting, analyzing, and summarizing information and trends, track statistics on issue and problem resolution. Maintain confidentiality. Maintain excellent working relationships and communicate effectively with all District personnel and the community. Develop and maintain systems for retrieval of information in support of all programs; compile, maintain, file, and secure all physical and computerized reports, records, and other required documents. Pursue Professional Development activities for self and ensure that Professional Development activities are aligned with District goals and initiatives and current professional research. Comply with all policies, operating procedures, legal requirements, and verbal and written directives. Comply with the Professional Code of Ethics and Standard Practices for Texas Educators. Follow District safety protocols and emergency procedures. Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification: High School Diploma Valid Driver’s License A+, Net+ or operating system certification (preferred) Experience: Two (2) years audio/visual technical services (preferred) Experience in K-12 education organization (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

Knowledge of ITIL Knowledge of change management Knowledge of tools and techniques to measure service delivery against agreed service levels Excellent communication, written and verbal Ability to oversee timely delivery of quality technical support service to clients Knowledge of the software or hardware systems being supported and effective personnel management skills Knowledge and experience of managing vendors and external service providers Strong organizational skills

SUPERVISORY RESPONSIBILITES:

None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used: Standard office equipment including personal computer and peripherals IP network equipment (Ethernet and AVB cables) Computer systems (macOS and PC operating systems) Posture: Prolonged sitting and standing; bending/stooping, pushing/pulling, and twisting Motion: Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching Lifting: Occasional lifting and carrying 50 to 80 pounds Environment: May work prolonged or irregular hours; occasional districtwide and statewide travel Work to be completed on-site from assigned school or building; regular exposure to noise and computer monitors No remote work Mental Demands: Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours Position Type: Full-Time Salary: $169.85 to $204.53 Daily Rate Job Requirements Citizenship, residency or work visa required Contact Information Human Resources 350 Keller Parkway Keller, Texas 76248 Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Map The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government-issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws. #J-18808-Ljbffr Keller Independent School District