SOC/NOC Operations Manager

Job Description

Job Description

Description:

Hybrid 2 Days Onsite/3 Days Remote in Washington, DC

Our client seeks a SOC/NOC Operations Manager to lead 24x7 cybersecurity and network operations within a complex federal enterprise environment. The manager will oversee security and network monitoring, guide shift-based teams, drive incident response coordination, and ensure performance against defined SLAs and KPIs.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $78.00 to $88.00/hr. w2

• Lead day-to-day operations of SOC/NOC functions in a 24x7 monitoring environment.
• Manage and coordinate analyst shifts to ensure continuous coverage and operational readiness.
• Oversee incident triage, escalation, and response coordination across security and infrastructure teams.
• Serve as primary liaison between SOC/NOC, incident response, engineering, and infrastructure teams.
• Monitor and improve operational performance metrics and SLA adherence.
• Develop and maintain operational procedures, runbooks, and escalation workflows.
• Provide leadership, coaching, and oversight for Tier 1–3 analysts and operations staff.
• Deliver operational reporting and dashboards to stakeholders and leadership.
• Identify process improvement opportunities to enhance detection, response, and operational efficiency.
• Support compliance with federal cybersecurity frameworks and organizational standards.

• 7+ years in cybersecurity operations, NOC operations, or IT operations.
• 3+ years in a leadership or management role overseeing SOC/NOC teams.
• Demonstrated experience with SOC/NOC oversight, shift coordination, incident triage and escalation, cross-team coordination, and KPI/SLA reporting.
• Strong understanding of incident response lifecycle and operational workflows.
• Experience in 24x7 environments with rotating shifts or global operations.
• Technical environment familiarity preferred: Splunk, Microsoft Sentinel, Microsoft Defender, Rapid7 InsightVM, Veracode, Device42, Xacta, Jira, Confluence, Okta, CyberArk, Entra PIM, AWS, Azure (M365 G5), Appian, Oracle, Intune, Microsoft Purview, and hybrid on-prem/cloud.
• Preferred: experience supporting federal agencies or regulated environments, familiarity with Zero Trust and enterprise monitoring architectures, and certifications such as CISSP, CISM, Security+, and ITIL.
• Soft skills: leadership, clear communication, high-pressure operations, analytical and problem-solving abilities.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( View email address on ziprecruiter.com , View phone number on ziprecruiter.com) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact View email address on ziprecruiter.com.

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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