Content Enablement Specialist

Title : Content Enablement Specialist


Location : Cleveland, OH or Buffalo, NY (Onsite)


Duration : Contract

Job Summary

The Content Enablement Specialist supports the execution of federated content model by combining technical enablement, GenAI solution support, and content operations. This role contributes directly to:

Authoring and maintaining shared services content


Enabling LOB teams to create high-quality content


Supporting and improving GenAI-powered capabilities


Monitoring and improving content quality, consistency, and performance


The position requires both technical aptitude (AI + platform workflows) and content judgment.


Essential Functions Shared Services Content Authoring


Create and maintain enterprise shared content within enterprise Knowledge Management software.


Structure content for:


Clarity and usability


AI consumption and search effectiveness


Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.

Enable Line of Business Authoring through Onboarding and Ongoing Support


Support onboarding of new LOBs into KM platform


Provide guidance on:


Authoring standards


Templates and structure


Best practices for AI-ready content
• Facilitate working sessions to help SMEs successfully publish content

GenAI Support & Optimization


Support and refine AI-enabled capabilities, including:


AI-generated draft content


Content similarity and consolidation recommendations


Staleness detection


Smart tagging and metadata generation


Content performance insights (engagement, usage trends)

Assist with:


Prompt design and tuning


Testing GenAI outputs for accuracy and consistency


Monitor performance and recommend improvements

Testing & System Support


Execute testing on:


Content workflows


GenAI capabilities


Troubleshoot issues and support root cause analysis


Ensure adherence to system requirements and user expectations

Required Qualifications


Strong written and oral communication skills


Strong communication skills across technical and business audiences


Analytical thinking and problem-solving ability


Experience with knowledge management or enterprise content platforms


Familiarity with Agile delivery practices

Preferred Qualifications


Experience working with:


GenAI tools or AI-enabled workflows


Content systems, platforms, or structured documentation


Experience in regulated environments (banking, financial services, healthcare, etc.)

Skills / Competencies


Ability to work across multiple priorities and stakeholders


Strong attention to detail and quality


Technical curiosity and ability to learn evolving AI capabilities


Facilitation and stakeholder support skills