Patient Services Billing Specialist

Respond to inbound patient inquiries about professional billing, statements, balances, and requests Explain charges, payments, and insurance processing using Epic tools Collect and post patient payments according to policy Document interactions and route complex issues for escalation Meet productivity, quality, and customer service standards Maintain respectful, professional, and empathetic communication with patients Perform other duties as assigned Requirements Must reside and work full-time in Oklahoma before the first day of employment High School Diploma or GED required Level 1: At least 1 year of medical insurance experience required Level 2: At least 3 years of physician billing experience required Level 2: Applied expertise in professional billing customer service workflows Level 2: Certified Professional Biller (CPB) certification from AAPC required within 1 year No certification/license/registration required for Level 1 Attention to detail Good verbal and written communication skills Proficient with Microsoft Office tools Foundational knowledge of customer service principles and healthcare billing concepts Ability to work Monday through Friday, days Core Competencies Demonstrates expertise in professional billing and customer service workflows, with a strong focus on patient communication and payment processing. Proficient in using Epic tools and Microsoft Office to manage inquiries and documentation effectively. Highest-signal resume keywords Medical Insurance Experience Physician Billing Experience Certified Professional Biller (CPB) Epic Tools Proficiency Customer Service Principles ATS Optimization Keywords Hard Skills Professional Billing Patient Payment Processing Insurance Processing Documentation Attention to Detail Soft Skills Verbal Communication Written Communication Empathy Professionalism Certifications & Qualifications Certified Professional Biller (CPB) Industry Keywords Healthcare Billing Customer Service Workflows Patient Inquiries Billing Statements Payment Balances Tools & Technologies Epic Tools Microsoft Office #J-18808-Ljbffr Jobtailor