Head of Digital Marketing & Performance

We’re looking for a commercially driven Head of Digital Growth to lead acquisition, retention and performance across the Love2shop brand portfolio. This is a high-impact role with clear accountability for traffic, customer growth, channelperformance and revenue delivery. You’ll turn trading priorities into digital activity that drives measurable commercial outcomes. This isn’t just about running channels, it’s about owning performance, making smart decisions and delivering results. The role: Owning acquisition and retention strategy across PPC, SEO, Paid Social, CRM, Email, Affiliates, Display and Content Delivering qualified traffic, customer growth and ROI aligned to trading and revenue targets Align channel plans with trading, onsite performance and key campaigns Working closely with Finance on CAC, LTV, forecasting and ROI performance Leading weekly performance reviews, driving optimisation and continuous improvement Owning forecasting, insight and board-level reporting for digital performance Managing agencies and internal specialists against clear KPIs and budgets Identifying growth opportunities through data, audience insight and customer behaviour Maintaining strong control of digital spend, governance and measurement Driving a test-and-learn culture to unlock new growth levers What we’re looking for: Proven experience leading digital growth / performance marketing at scale Strong track record of delivering commercial outcomes, not just activity Experience working closely with e-commerce, trading or commercial teams Highly analytical with strong forecasting and performance management capability Confident influencing senior stakeholders and presenting at board level Comfortable operating in a high-accountability, results-driven environment Strong understanding of ROI, budget control and performance governance Experience in a multi-channel or multi-brand environment preferred A commercially focused role with real ownership and impact Close partnership with senior leadership Opportunity to shape and scale digital performance across a recognised brand portfolio Collaborative, growth-focused environment Benefits 25 days’ holiday per year, plus bank holidays Company pension scheme Staff Everyday Benefits card offering discounts with multiple retailers (10%) Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales Fabulous kitchen space which offers free refreshments Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation Cycle to work scheme Family friendly leave Community volunteering policy which allows you 2 days per year to support the community with charitable events #J-18808-Ljbffr love2shop