Member Service Representative

Job Description

Job Description

Start a Career with Opportunity!

SECNY Federal Credit Union is currently seeking Member Service Representatives for our North Syracuse and Fairmount branches.  The is a full-time position, and branch hours include Saturdays.  Candidates must be available to work a rotating Saturday schedule.

At SECNY, we believe our employees are our greatest asset.  We're looking for friendly, service oriented individuals who enjoy helping people and are eager to grow professionally.

As a Member Service Representative, you'll be the face of the credit union, helping members with their everyday financial needs while building relationships that strengthen our community.

Interested in leadership?   Qualified employees may be elilgible for our Manager Associate Program , providing a clear pathway for career advancement within SECNY.

No banking experience?  Customer service, retail, hospitality, and cash-handling experience are highly transferable, and training is provided.

Duties & Responsibilities:

• Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling of money orders and the daily scanning of checks
• Verifies cash and endorsements, issue receipts, and prepares stop payments on checks for members
• Provides members with information on credit union services and makes appropriate referrals for new products and services with the goal of being the primary financial institution of all members
• Answers phones and responds to member's requests, concerns and complaints in an effective and pleasant manner and directs them to the proper person for specific information and assistance
• Cross-sells credit union products and services as appropriate
• Provides membership, either by phone or in person, with factual and up-to-date information concerning specific accounts
• Maintains proper security and surveillance over workstation and cash drawer assigned
• Executes proper security procedures during robberies, forgeries, and other suspicious or dangerous situations
• Assists other Member Service Representatives with related duties as assigned
• Log and process night deposits and mail transactions
• Maintains complete and accurate accounting of all transactions completed at the Member Service Representative station that includes verification of starting cash, balances brought forward from the previous day, balancing of cash/transactions when relieved from Member Service Representative station during operating hours and completes balancing procedures at the close of business
• Records of transactions and balancing will be neat and prepared in ink and double checked for accuracy
• Assists in balancing of other Member Service Representatives as needed
• Stays current with all services and products provided by the credit union and cross-sells these services and products whenever possible
• Displays a pleasant, professional style on the job and follow guidelines established by the credit union's Board policy
• Completes all training designed to enhance capabilities including in house training as well as outside seminars and workshops
• Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies in order to ensure compliance
• Participates in credit union functions such as International Credit Union Day, home shows, open houses, and credit union seminars

Education & Experience

High school diploma or general education degree (GED); or one-year related experience in cash handling or customer service experience; or equivalent combination of education and experience.

Benefits Included:

• 12 paid holidays
• Medical and Dental Insurance
• Life Insurance and Long Term Disability
• Vacation, Personal, and Sick time
• 401k plan
• Work/life balance

SECNY FCU is an equal opportunity employer.  We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.