Senior Business Process Analyst

Senior Business Process AnalystSyms Strategic Group (SSG) is seeking a talented Senior Business Process Analyst. Location: Remote. Department: Veterans Affairs (VA). Type: Full Time. Min. Experience: Experienced. Security Clearance Level: Public Trust (MBI). Salary Range: $80,000 - $120,000. If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply!Essential Duties and ResponsibilitiesProvide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements. Define and develop business processes, policies, roles and responsibilities, and performance metrics. Conduct analysis of business processes, including: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks. Plan and implement process improvements, including: future state design, change management, transition planning. Interface with all project areas, including: customer, computer services, client services. Provide oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality. Proven knowledge in Agile and Scaled Agile Framework (SAFe) methodologies and a strong understanding of how to apply both flexible, iterative project management (Agile) and the framework for scaling those principles across a large organization (SAFe). Experience with the practices of both, specifically in applying them to align strategy, manage large portfolios, and improving collaboration and delivery across multiple teams to achieve business agility and deliver value faster. Provide expertise and guidance in interpreting policies, regulatory, and/or governmental regulations, and agency guidelines to ensure compliance. Work with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines. Coordinate with business and technology teams to ascertain system requirements. Conduct client interviews. Deliver presentations and training courses on measurement, analysis, improvement, and control. Perform cost-benefit analysis. Receive assignments in the form of objectives and establish goals to meet outlined objectives. Provide direction to employees according to established policies and management guidance. Measure whether objectives have been met. Provide technical solutions to a wide variety of difficult problems where analysis of data requires evaluation of identifiable factors. Independently determine and develop approach to solutions. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Contribute to the completion of specific programs and projects. Represent organization in providing solutions to difficult technical issues associated with specific projects.Required Skills and ExperienceA proven track record of successfully leading and delivering complex projects. Expertise in eliciting and documenting business requirements, business processes, and workflows. Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams. Experience with business modeling techniques and tools (e.g., Unified Modeling Language (UML) and Business Process Model and Notation (BPMN)). Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar. Familiarity with software development methodologies (e.g., Agile and Waterfall). Proficiency in project management and tracking tools (e.g., JIRA and Microsoft Project). An understanding of database concepts and basic querying skills. Strong analytical skills with experience in data analysis, interpretation, and presenting findings. Proficiency in using data analysis tools (e.g., Excel, Structured Query Language (SQL), Power Business Intelligence (BI), and Tableau). Excellent verbal and written communication skills. An ability to translate technical information into business language for non-technical stakeholders. Strong presentation skills and experience facilitating workshops and meetings. Strong analytical and critical thinking skills. An ability to identify problems, propose solutions, and make decisions based on sound judgment. Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders. An ability to build and maintain strong working relationships with clients and team members. A demonstrated ability to lead and mentor junior analysts and team members. Experience managing and coordinating cross-functional project teams. An ability to manage multiple priorities, projects, and tasks effectively. Strong organizational skills and an ability to meet deadlines. Familiarity with industry-specific regulations, standards, and best practices. An ability to stay current with industry trends and emerging technologies. A demonstrated ability to understand customer needs and deliver solutions that meet business objectives. Strong documentation skills for maintaining project documentation, business requirements, and process flows. A commitment to continuous improvement and learning. A willingness to pursue ongoing education and certifications relevant to the role. An ability to adapt quickly to changing priorities and work environments. A willingness to take on new challenges and responsibilities.