LensCrafters - Licensed Optician

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S. Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well‑being, and easy in‑store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice. The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations. MAJOR DUTIES & RESPONSIBILITIES Welcome all customers, set expectations with customers Custom fit glasses & precisely place prescription in lenses Acts as a leader in optical acumen Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs Assists team with complex product needs & prescriptions Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven Ability to multi-task, prioritize & manage time with competing priorities Strive to achieve exceptional results on Brand KPIs & competencies Take pride in store appearance, help to keep store clean, attractive & organized Inform management of safety opportunities; demonstrates safe work practices Resourceful, self‑motivated with a desire for continual learning, improvement & results Adhere to company policies & procedure, including discounts, promotions & inventory management BASIC QUALIFICATIONS High School graduate or equivalent State Licensure Optical dispensing experience Strong customer service skills: communicator, listener & team builder Knowledge of current store merchandise Strong basic math skills Awareness of current fashion trends Selling skills – ability to use & carry an iPAD/tablet Familiarity with POS, computers & calculators Embrace new technology & change PREFERRED QUALIFICATIONS Previous customer service & retail experience Pay Range: 23.97-37.39 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr