Manager, Food & Beverage

Manager, Food and Beverage

The Fayetteville Woodpeckers, Single-A affiliate of the Houston Astros, play at Segra Stadium and are committed to delivering exceptional fan experiences and supporting player development. With a strong connection to the community and a focus on creating memorable game-day experiences, the Woodpeckers continue to grow their presence in the region. As part of Diamond Baseball Holdings (DBH), the Woodpeckers are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together. With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level. Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Position Overview

The Manager, Food and Beverage is responsible for assisting in the management of all food and beverage operations including concessions, premium, catering, and warehouse for all baseball and non-baseball events at Segra Stadium. This position reports to the Director, Food and Beverage.

Essential Duties and Responsibilities

• Hire, train, and manage a team of seasonal employees
• Monitor staff performance as it relates to speed of service, quality of product, and guest relations to deliver an exceptional fan experience.
• Manage cost as it pertains to labor, food and beverage, operating supplies, etc, working within established budgets
• Maintain proper safety and sanitation procedures and create a working relationship with local health officials
• Execute a schedule to ensure proper repair, maintenance, and cleanliness of all food service areas and equipment
• Work closely with multiple sub- contractors and non- profit groups
• Assist in conducting monthly inventory and the ordering and receiving of food and beverage products
• Work closely with the Director, F&B to create an expansive menu with classic, exciting, creative, and affordable options
• Implement action plan in response to guest satisfaction surveys and secret shopper reports
• Perform other related duties, tasks, and responsibilities as required

Minimum Qualifications

• Previous leadership experience in the food and beverage industry (high- volume, concessions experience preferred), to include the management of a large staff
• Strong working knowledge of all facets of the food and beverage industry, including but not limited to food safety, sanitation, inventory control, labor management, quality control, responsible beverage service
• Excellent written and verbal communication; ability to collaborate and influence
• Familiarity with various POS and BOH systems and the ability to troubleshoot these systems when needed
• Passion for providing exceptional customer service
• Ability to work all Fayetteville Woodpeckers home games and non- baseball events

Diamond Baseball Holdings is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds and experiences to apply for our job opportunities. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.