Customer Success Manager

ResMed Inc

ResMed seeks a Customer Success Manager to guide healthcare providers in optimizing their use of Brightree's business management solutions. The role involves building strategic partnerships with customer leaders, monitoring performance metrics, and driving product adoption and operational improvements across multiple accounts.

Responsibilities

Partner with executive stakeholders to align business goals and define success strategies
Monitor customer performance and risk indicators to proactively address challenges
Manage multiple customer relationships and lead quarterly business reviews with strategic insights
Identify and support opportunities for expanded product adoption and workflow optimization
Conduct customer working sessions to gather requirements and recommend efficiency improvements

Requirements

Experience in HME and/or home infusion operations management
Track record of business process improvement and operational efficiency initiatives
Hands-on experience with Brightree Business Management Solution
Strong consultative, presentation, and communication skills with customer leaders
Software implementation, workflow analysis, and process optimization experience
Understanding of medical insurance billing and reimbursement processes
Bachelor's degree in Business, Finance, IT, or related field; equivalent experience acceptable

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Vacancy posted 24 days ago

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