Bilingual Care Coordinator - Tucson, AZ

Job Description Bilingual Care Coordinator – Direct-hire, full-time, permanent position in Tucson, AZ , 85713. Pay $18-$20 per hour + $1.50 bilingual differential. Qualifications High School Diploma or equivalent; degree or college level coursework in healthcare preferred. 2 years of experience in Referral Management or Care Coordination. Spanish speaking fluency, or other language spoken by the people in the Tucson, AZ community. Microsoft Office and PC Skills. Insurance Benefits and Insurance Authorization experience. Basic Medical Terminology knowledge. CPT and ICD-10 codes knowledge. eClinicalWorks or similar EMR experience (preferred). Medical Assistant or Medical Administrative experience helpful (preferred). Job Summary The Care Coordinator plays a crucial role in guiding members through the intricate healthcare landscape, ensuring optimal care delivery in appropriate settings. This position acts as a liaison for members and their families, facilitating timely appointments with relevant specialists, whether within the center or externally. The ideal candidate possesses comprehensive knowledge of the healthcare system, demonstrates meticulous attention to detail, and is deeply committed to delivering exceptional care for older adults. Job Duties Collaborate with the interdisciplinary care team to thoroughly assess each member’s healthcare requirements, identifying any treatment gaps or obstacles. Manage external referrals to providers, vendors, and services to address all care needs effectively. Maintain accurate and up-to-date documentation for all member referrals. Establish and cultivate strong relationships with members and their families to enhance care coordination. Implement and monitor activities outlined in members’ care plans, ensuring regular follow-ups and progress towards care objectives. Maintain strict adherence to HIPAA regulations and safeguard protected health information (PHI). Foster open communication among care team members and treating clinicians to optimize member outcomes. Support members in navigating healthcare system complexities and overcoming financial or social barriers (e.g., arranging interpreters, transportation, or medication assistance). Serve as the primary point of contact for members and families, offering direct access for inquiries and concerns. Perform other responsibilities as required. Benefits Medical Coverage, HAS, FSA Dental, Vision Basic Life Insurance AD&D Short-Term and Long-Term Disability 401K Retirement PTO 8 Holidays Off 3 Floating Holidays Equal Opportunity Employer/Veterans/Disabled Fair Chance Ordinance California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance #J-18808-Ljbffr