Host/Hostess

Job Description

Job Description

Job Title: Hosts.
Reports to: Restaurant Manager.

• Promote, work, and act in a manner consistent with the mission of Vic’s River Grill: “Great food, great service, and great production by associates imbued with pride and enthusiasm.”
• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door for guests entering or leaving the restaurant when possible.
• Provide guests with menus and inform them of their server’s name upon seating.
• Record guest names and the number of people in the party and provide guests with an estimated waiting time when immediate seating is limited.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Call out the name and number of the party when tables become available.
• Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Receive and record guests' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Direct guests to coatrooms and waiting areas such as lounges.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental:

• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Order or requisition supplies and equipment for tables and serving stations.

Tools and Technology:

• Carbonated beverage dispenser.
• Cash registers.
• Commercial use coffee or iced tea makers.
• Ice dispensers.
• Non-carbonated beverage dispenser.
• Personal computers.
• Pocket calculator.
• Point-of-sale terminals and workstations.
• Special-purpose telephones.
• Touch screen monitors.
• Calendar and scheduling software.
• Table management or reservation software RESY.
• Office suite software (Microsoft Office).
• Operating system software.
• Spreadsheet software (Microsoft Excel).