Veterinary Customer Service Representative 2

Veterinary Customer Service Representative 2

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following:

• Responding to routine, complex and medical emergency situations in professional manner.
• Answering and directing internal and external calls appropriately.
• Creating accurate day-to-day admitting information through hospital computer system.
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Hiring Range: $17.00 - $21.77

Minimum Qualifications: High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Physical Requirements:

Standing for long periods of time. Exposure to animal dander and/or zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste. Requires weekend, nights, and/or holiday hours.

Location: Veterinary Medical Center (0299)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.