Application Platform Analyst

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long-standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long term careers.

Rockland Trust is seeking an Application Platform Analyst with a focus on Salesforce and nCino, serving as both a Platform Analyst and Scrum Master. This role combines hands-on platform administration with Agile delivery and business analysis. The ideal candidate will collaborate with vendors, architects, technology teams, and business partners to manage delivery in Salesforce, nCino, and related platform products; and will own coordination within and across multiple Agile teams to support delivery of a scalable, compliant solution. This person will play a critical role in ensuring the platform and any related integrated products align with risk, compliance, and regulatory guidelines.

Key Responsibilities

• Drive Agile delivery across platform-specific Agile teams, including stand-ups, sprint planning, and retrospectives.
• Coordinate with business partners to manage Salesforce and nCino backlogs, user stories, and sprint priorities.
• Collaborate with vendor, business, and technology stakeholders to gather requirements, define scope, and create project objectives and timelines.
• Contribute to DevOps and release processes using tools like Copado (CI/CD, deployments, version control).
• Ensure solutions align with governance standards including data governance, risk, and compliance requirements.
• Participate in business process mapping and identify opportunities for process improvements and platform enhancements.
• Support regulatory, risk, and audit processes by providing required data and documentation and driving issue remediation as needed.

Requirements

• 3–5 years of experience with Salesforce and nCino
• Exposure to Agile/Scrum practices (Scrum Master or team facilitation experience a plus)
• Working knowledge of Salesforce/nCino administration (configuration, data, security)
• Familiarity with DevOps tools (Copado preferred) or similar CI/CD platforms
• Experience gathering requirements and translating them into user stories
• Strong communication skills and the ability to work across business and technical teams

Preferred

• nCino Platform, Commercial Banking, and nCino Intelligence certifications
• Salesforce Certified Platform Administrator certification

Benefits & Culture 

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall, well‑being. Benefits include: competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and much more! 

At Rockland Trust, you’ll find a respectful and inclusive environment where everyone has the opportunity to succeed. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Pay Transparency 

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends. 

Accessibility & Accommodations 

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.