Receptionist

Job Description People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services. The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community. Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off / Extended Illness Bank package for full-time employees Employee Assistance Program mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Professional Development and Growth Opportunities And much more The Receptionist performs a variety of administrative and clerical duties to support daily operations. This role serves as the first point of contact for patients, visitors, and staff, providing professional customer service, answering phones, greeting guests, scheduling, maintaining records, and assisting with office workflow as needed. Excellent customer service and communication skills Ability to answer and route calls professionally Strong organizational and multitasking skills Ability to maintain confidentiality and handle sensitive information Basic computer skills and ability to use office equipment Ability to work effectively with patients, visitors, providers, and internal teams Greets patients, visitors, staff, and vendors in a professional and courteous manner Answers, screens, and directs phone calls appropriately Schedules appointments and assists with patient registration or check-in processes as applicable Maintains accurate records, files, and documentation Provides clerical and administrative support to department leadership and staff Communicates effectively with internal departments and external customers Maintains a clean, organized, and professional front office or reception area Protects patient privacy and maintains confidentiality in accordance with applicable policies Position serves both internal co-workers and external customers, clients, and contractors. Access to and/or works with sensitive and/or confidential information. Perform other duties as assigned. Requires frequent sitting, standing, walking, computer use, and telephone communication. Must be able to manage multiple priorities, interact professionally with diverse individuals, and maintain attention to detail in a fast-paced environment. High school diploma or equivalent required. Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.