Help Desk Specialist

Help Desk Analyst - Onsite Dayton, OH! About the OpportunityA well-established manufacturing and industrial organization is seeking a Computer Support Analyst to join its IT team. This individual will serve as a key point of contact for end-user technology support, helping maintain secure, reliable, and efficient IT operations across the business.This role offers the opportunity to work with modern endpoint management, cybersecurity, networking, hardware support, and IT infrastructure technologies while contributing to ongoing technology initiatives and improvement projects.Position SummaryThe Computer Support Analyst provides first-line technical support for hardware, software, telecommunications, and endpoint security technologies. This role is responsible for troubleshooting user issues, deploying and maintaining computer equipment, supporting IT infrastructure projects, and assisting with cybersecurity monitoring and response efforts.The ideal candidate combines strong technical troubleshooting abilities with excellent customer service skills and a passion for continuous learning.Key ResponsibilitiesEnd User SupportServe as the primary technical support resource for employees across the organization.Manage and resolve support requests through a ticketing system.Provide technical assistance via phone, email, remote support tools, and in-person interactions.Deliver user training and guidance on hardware, software, and technology best practices.Hardware & Software AdministrationInstall, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and software applications.Assemble, deploy, and refresh computer equipment.Perform upgrades, repairs, and preventative maintenance activities.Manage software installations, updates, and licensing.Cybersecurity & Endpoint ManagementMonitor endpoint security, EDR, and security monitoring platforms.Investigate security alerts and follow established escalation procedures.Participate in endpoint hardening, patch management, and remediation activities.Support compliance with IT security standards and best practices.Infrastructure & Network SupportAssist with basic network administration tasks including user account management, printer administration, and endpoint connectivity troubleshooting.Support network and systems teams with infrastructure troubleshooting and deployments.Assist with technology projects, upgrades, migrations, and rollouts.Asset & Vendor ManagementMaintain IT inventory records for hardware, software, and peripheral equipment.Coordinate service and maintenance activities with external vendors.Manage equipment lifecycle activities, including deployment, tracking, recovery, and disposal.Documentation & Process ImprovementCreate and maintain technical documentation, procedures, and user training materials.Contribute to process improvement initiatives and IT best practices.Participate in departmental projects and cross-functional technology initiatives.Required QualificationsTechnical SkillsExperience troubleshooting Windows operating systems and desktop applications.Understanding of computer hardware, peripherals, and component replacement.Familiarity with Microsoft Office applications and common business software.Basic networking knowledge including:TCP/IPDNSDHCPNetwork connectivity troubleshootingExposure to endpoint management and cybersecurity tools.Fundamental PowerShell scripting knowledge preferred.Experience with ticketing systems and remote support tools.Professional SkillsStrong customer service and communication skills.Ability to diagnose and resolve complex technical issues.Strong problem-solving and analytical abilities.Effective verbal and written communication skills.Ability to prioritize multiple requests in a fast-paced environment.Strong attention to detail and commitment to continuous learning.Ability to work independently and collaboratively within a team environment.Education & ExperienceRequiredBachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field, or equivalent combination of education and experience.Minimum of 2 years of hands-on IT support experience.High School Diploma or GED.Preferred CertificationsCompTIA A+CompTIA Network+CompTIA Security+Microsoft CertificationsOther relevant IT support or infrastructure certificationsTravelUp to 10% local travel may be required.Ideal BackgroundCandidates with experience in the following areas are particularly encouraged to apply:Help Desk / Service Desk SupportDesktop SupportTechnical SupportEndpoint ManagementIT OperationsSystems Administration SupportManufacturing or Industrial IT EnvironmentsCybersecurity Monitoring & ResponseMicrosoft Ecosystem AdministrationThis position offers an excellent opportunity for an IT professional looking to expand their experience across technical support, cybersecurity, infrastructure, and enterprise technology operations.