Remote Senior Workforce Analyst - Contact Center

A leading technology solutions company is seeking a motivated individual for a Senior Workforce Analyst – Contact Center position, which is remote-based in Washington, D.C. This role involves monitoring call center performance, forecasting staffing needs, and using NICE IEX software. Candidates should have over 4 years of experience in a contact center environment, with strong communication and problem-solving skills. Benefits include medical insurance, 401k matching, and opportunities for advancement. #J-18808-Ljbffr DSI