Order Management Specialist - Remote (United States)

Order Management Specialist

BayWa r.e. Solar Systems LLC (BayWa r.e.) is a solar supply partner providing solar panels and products to residential and commercial solar installation companies across the country. We deliver differentiated experiences for customers and vendor partners through expert logistics and innovative solutions.

Our mission is to be the preferred solar and energy storage partner, and our vision is to drive stable, long-term adoption of renewable energy. We offer best-in-class products, dedicated support, and services that help installation companies work smarter and grow faster. Here, people come first, and their ideas, collaboration, and commitment power our mission.

Why Join BayWa r.e.

• Unlimited Paid Time Off · $0 Cost Health Insurance Option (quality coverage on select plan) · 12 Weeks Paid Family Leave · Retirement Program with up to 5% employer match · Growth-Focused Culture (opportunities for advancement and development) · Team-Oriented Environment (work cross-functionally across the business)

Why This Role Matters

This role is essential to delivering seamless customer experience after the sale. As an Order Management Specialist, you ensure orders are accurate, on time, and executed without friction. Your work directly impacts customer satisfaction, operational efficiency, and revenue flow.

You are more than order support, you are a key connector across sales, logistics, and customers, helping keep projects moving and relationships strong.

What You'll Do

You will manage customer orders from entry through fulfillment while ensuring accuracy, clear communication, and timely resolution of issues. This role combines order processing, problem-solving, and cross-functional coordination.

Key Responsibilities Include:

• Process and manage customer orders with accuracy and speed · Communicate order updates, changes, and issues to internal teams and customers · Resolve fulfillment issues, delays, and discrepancies · Partner with Sales, Warehouse, Logistics, Finance, and Procurement teams · Manage customer cases including returns, damages, and shipping issues · Monitor order tracking and proactively address delivery challenges · Support logistics coordination and optimize shipping solutions · Maintain accurate data across systems and ensure process compliance

What You Bring

• Experience in order management, operations, or supply chain · Strong attention to detail and organizational skills · Problem-solving mindset with the ability to manage multiple priorities · Excellent communication and customer service skills · Ability to work cross-functionally in a fast-paced environment · Proficiency with Microsoft Office

What You Need

• 2+ years of related experience · Familiarity with supply chain or warehouse processes · Ability to manage tasks independently while collaborating across teams

Physical & Work Environment

• Primarily sitting, desk-based role with extended computer use
• Fast-paced, team-oriented office environment

Compensation & Benefits: We strive to offer progressive benefits to our employees. We believe that our employees and our culture are the foundation of the work that we do.

• The compensation for this position is $53,000 - $58,000 annually
• Retirement Program with up to 5% Employer match
• Health Premium covered 100% for individuals (select plan)
• Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
• Unlimited PTO
• 100% Paid family leave up to 12 weeks
• Paid Holidays

In developing this job posting, care was taken to include the competencies needed to successfully perform this role. However, this may not fully describe all essential functions for ADA purposes. Reasonable accommodation will be reviewed and evaluated on a case-by-case basis.