Communications Associate

POSITION UPDATE: This role is now closed to new applications. If you have already applied, we are reviewing your application and will contact you if you are selected for an interview. Thanks!

-------

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Compensation: $34 - $37 hourly

Schedule: Full time, primarily Monday - Friday during standard business hours

Hire timeline: Position starts in early January 2027

Location: 37 Grove St., San Francisco

Organizational Core Competencies: Accountable / Adaptable / Client-centered / Collaborative / Committed to diversity, equity, inclusion and belonging / Resourceful

Position Overview: The Communications Associate is responsible for communicating the agency's mission and work to all constituencies, with the support of the Director of Communications. This is a hands-on position requiring a positive attitude, excellent organizational and communication skills, clear understanding of relationship building and branding, the ability to work in a collaborative team environment, the talent to create compelling and appropriate design solutions, and the discipline to execute multiple projects simultaneously.

Specific Responsibilities Include:

Content Creation & Storytelling

• Draft and produce written and visual content across formats, including blogs, emails, social media, newsletters, flyers, postcards, invitations, signage, presentations, and reports, that reflect Compass Family Services' voice and values.
• Take, select, and edit photographs for use across communications channels, maintaining organized photo libraries.
• Compile and distribute the monthly client newsletter in collaboration with program staff.
• Assist in identifying opportunities to improve language accessibility across communications materials and platforms.

Digital Communications Maintenance

• Maintain and update Compass' primary communications channels, including the website, email platform, and social media accounts, ensuring content is accurate, current, and aligned with the organization's voice and values.
• Maintain the communications calendar, ensuring deadlines and key dates are tracked and shared with relevant team members.
• Assist with the management of the Google Ads account, including monitoring performance and implementing updates as directed.
• Coordinate with internal stakeholders across teams to gather content, ensure alignment, and support timely dissemination of communications.

Analytics & Reporting

• Track and compile web and social media analytics, providing regular reports and insights to inform ongoing communications efforts.

Brand Management

• Apply Compass Family Services' brand guidelines consistently across all materials and platforms, ensuring visual and messaging consistency.
• Support the organization and distribution of brand assets, including photos, logos, and templates, for internal teams and external partners.

Media Relations

• Support media relations efforts by maintaining media lists, tracking coverage, and assisting with coordination of media inquiries and interview logistics.
• Help identify and track opportunities for external visibility, including events, panels, and community engagements for Compass leadership.

Social Media

• Execute day-to-day social media management, including scheduling and publishing posts across platforms, maintaining a social media content calendar, and creating engaging, platform-appropriate social media content.
• Engage with Compass' online community by responding to comments, liking posts, and amplifying relevant content.
• Monitor and report on social media performance metrics and trends.

Qualifications:

• One to two years of work experience in Digital Media, Communications, Marketing, Journalism, or a related field.
• Exceptional writing and grammar skills with the ability to write clearly and persuasively.
• An eye for design and experience creating branded collateral (flyers, reports, social media graphics, etc.).
• Experience with Wix, Salesforce, Canva, Adobe Creative Suite, Meltwater, Hootsuite, Google Analytics, Google Ads, and SEO preferred.
• Experience creating professional social media and web content preferred.
• Demonstrated understanding of the challenges facing homeless and low-income families and passion for supporting families to achieve stability.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Location details:

• Fully in-person for the first three months. Afterward, eligible for up to one remote day per week with manager approval, subject to team needs and excluding short weeks and peak periods.

Compensation and Benefits:

• Salary: $34 - $37 hourly, equivalent to $66-72k annually based on a 37.5 hour work week
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.

#LI-DNI