Office Manager

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 10 out of 2000+ teams across the country. With 40+ territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?
Then don't miss your chance to join our team as an Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"!

Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO !

As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

The Office Manager plays a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities, from scheduling and customer service to financial administration, compliance documentation, HR support and other duties as necessary.

Responsibilities

• Maintain professional office culture.
• Coordinate franchise interdepartmental communication and activities.
• Ensure delivery of appropriate training to all office personnel.
• Monitor National Accounts program compliance.
• Manage subcontractor certifications, insurance, and other documentation needs.
• Manage and maintain local and SERVPRO compliance information for the Storm Program.
• Manage and disposition lead sources.
• Manage Accounts Receivable, and assist with receiving and approving subcontractor invoices.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Qualifications

• High school diploma/GED, college degree preferred
• Proficiency in Microsoft Office
• IICRC certifications preferred
• Xactimate certifications preferred
• Construction management experience preferred
• Bilingual a plus

Working Hours and Travel Requirements
This is a full-time position, working 7:45 a.m.-5:00 p.m., Monday-Friday.

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program