Customer Success Manager

Get AI-powered advice on this job and more exclusive features. Job Title: Customer Success Manager ( Technology staff augmentation ) Location: Remote ( Must reside in the Chicagoland area) Travel: Local travel to client sites and occasional industry events About Cloud 9 Solutions At Cloud 9 Solutions, we’re committed to delivering innovative and impactful hiring solutions that empower our clients to thrive. We take pride in building meaningful partnerships and providing an exceptional customer experience. As we grow, we’re looking for a dedicated Customer Success Manager (CSM) to join our team. Role Overview As a Customer Success Manager , you will serve as the primary point of contact for our clients. You’ll be responsible for building strong relationships, understanding each client’s technology hiring needs , and continuing to grow our client base for technology staff augmentation . Key Objectives Build and nurture long-term relationships with key clients. Understand clients’ technology hiring needs and align Cloud 9’s services accordingly. Ensure high levels of satisfaction, engagement, and retention. Act as the voice of the customer internally by sharing feedback and advocating for client needs. Collaborate cross-functionally to deliver a seamless experience and successful candidate placements. Responsibilities Onboard new clients and guide them through the Cloud 9 Solutions staffing process. Maintain relationships with established clients and continue to guide them through the Cloud 9 Solutions staffing process. Conduct regular check-ins and business reviews with clients to assess progress and gather feedback. Support the fulfillment of the client's technology hiring needs by collaborating with recruitment teams. Serve as a bridge between clients and internal teams to ensure clear communication. Manage client escalation and ensure issues are resolved quickly and effectively. Attend local client meetings and relevant industry events. Required Qualifications 5+ years of experience in technology business development. Proven track record of client retention and successful onboarding of new clients requiring a partnership to fulfil technology staff augmentation needs. Strong communication, interpersonal, and customer relationship skills. Excellent problem-solving, critical-thinking, and organizational abilities. Must be located in the Chicago region Comfortable with local travel and attending in-person client meetings. Preferred Qualifications Familiarity with Applicant Tracking Systems (ATS). Experience using business development tools such as ZoomInfo. Skilled at handling client escalations with tact and professionalism. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Pride RPO Private Limited by 2x Sign in to set job alerts for “Customer Success Manager” roles. United States $70,000.00-$90,000.00 1 day ago United States $120,000.00-$140,000.00 2 weeks ago United States $100,000.00-$125,000.00 1 week ago United States $75,000.00-$105,000.00 2 days ago Los Angeles Metropolitan Area $90,000.00-$130,000.00 4 weeks ago United States $47,400.00-$65,400.00 1 week ago United States $76,000.00-$115,000.00 5 hours ago Customer Success Manager (East Coast/Central Time Zone) United States $125,000.00-$150,000.00 2 weeks ago United States $65,000.00-$75,000.00 1 month ago United States $120,000.00-$168,750.00 1 month ago United States $165,000.00-$190,000.00 4 days ago Senior Enterprise Customer Success Manager United States $65,000.00-$70,000.00 6 days ago United States $64,678.00-$72,000.00 17 hours ago New York, NY $90,000.00-$100,000.00 1 month ago United States $90,000.00-$125,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr