Customer Success Manager
Pride RPO Private Limited
Get AI-powered advice on this job and more exclusive features. Job Title: Customer Success Manager ( Technology staff augmentation ) Location: Remote ( Must reside in the Chicagoland area) Travel: Local travel to client sites and occasional industry events About Cloud 9 Solutions At Cloud 9 Solutions, we’re committed to delivering innovative and impactful hiring solutions that empower our clients to thrive. We take pride in building meaningful partnerships and providing an exceptional customer experience. As we grow, we’re looking for a dedicated Customer Success Manager (CSM) to join our team. Role Overview As a Customer Success Manager , you will serve as the primary point of contact for our clients. You’ll be responsible for building strong relationships, understanding each client’s technology hiring needs , and continuing to grow our client base for technology staff augmentation . Key Objectives Build and nurture long-term relationships with key clients. Understand clients’ technology hiring needs and align Cloud 9’s services accordingly. Ensure high levels of satisfaction, engagement, and retention. Act as the voice of the customer internally by sharing feedback and advocating for client needs. Collaborate cross-functionally to deliver a seamless experience and successful candidate placements. Responsibilities Onboard new clients and guide them through the Cloud 9 Solutions staffing process. Maintain relationships with established clients and continue to guide them through the Cloud 9 Solutions staffing process. Conduct regular check-ins and business reviews with clients to assess progress and gather feedback. Support the fulfillment of the client's technology hiring needs by collaborating with recruitment teams. Serve as a bridge between clients and internal teams to ensure clear communication. Manage client escalation and ensure issues are resolved quickly and effectively. Attend local client meetings and relevant industry events. Required Qualifications 5+ years of experience in technology business development. Proven track record of client retention and successful onboarding of new clients requiring a partnership to fulfil technology staff augmentation needs. Strong communication, interpersonal, and customer relationship skills. Excellent problem-solving, critical-thinking, and organizational abilities. Must be located in the Chicago region Comfortable with local travel and attending in-person client meetings. Preferred Qualifications Familiarity with Applicant Tracking Systems (ATS). Experience using business development tools such as ZoomInfo. Skilled at handling client escalations with tact and professionalism. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Pride RPO Private Limited by 2x Sign in to set job alerts for “Customer Success Manager” roles. United States $70,000.00-$90,000.00 1 day ago United States $120,000.00-$140,000.00 2 weeks ago United States $100,000.00-$125,000.00 1 week ago United States $75,000.00-$105,000.00 2 days ago Los Angeles Metropolitan Area $90,000.00-$130,000.00 4 weeks ago United States $47,400.00-$65,400.00 1 week ago United States $76,000.00-$115,000.00 5 hours ago Customer Success Manager (East Coast/Central Time Zone) United States $125,000.00-$150,000.00 2 weeks ago United States $65,000.00-$75,000.00 1 month ago United States $120,000.00-$168,750.00 1 month ago United States $165,000.00-$190,000.00 4 days ago Senior Enterprise Customer Success Manager United States $65,000.00-$70,000.00 6 days ago United States $64,678.00-$72,000.00 17 hours ago New York, NY $90,000.00-$100,000.00 1 month ago United States $90,000.00-$125,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$100k - $125k
Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...SuggestedH1bVisa sponsorship$110k - $125k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...SuggestedWork at officeRemote work$150k - $165k
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...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...right place.About the RoleAs a Customer Success Manager, you will work with leading organizations...SuggestedFull timeWork at officeRemote workHome officeFlexible hours- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...Suggested
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...queries and business insights, providing an intuitive interface for users of all technical backgrounds.We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our...Full timeWork at office$100k
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...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home- ...hands of big brands - we need to try to help small businesses and creative individuals too. About the role As a Senior Customer Success Manager at Pencil, you’ll lead by example: managing one of our high-impact accounts, designing scalable adoption strategies, and...Work at officeFlexible hours
PassFort
New York, NY20 hours ago $66.31k - $70k
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...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hoursShift work3 days per week$100k - $130k
...make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you...Remote workHome office$78k - $126k
...Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. The Customer Success Manager (CSM) is part of the LinkedIn Sales Solutions organization. The objective of this role is to drive adoption and engagement...For contractorsWork at officeFlexible hours- ...Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve... ...GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project...Contract workWork at officeRemote workHome office
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New York, NY2 days ago - ...Jobgether is seeking a Customer Success Manager (Enterprise Accounts) in the United States. You will own the customer journey from onboarding through renewal, building lasting executive relationships and driving measurable business and security outcomes for enterprise...Remote work
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New York, NY20 hours ago - ...Lifted is seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention...Remote work
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New York, NY1 day ago $115k - $150k
...Customer Success Manager, West job at Vercel. Remote. About Vercel: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson...Remote workWork from homeFlexible hoursVercel Corp
New York, NY20 hours ago- ...newsrooms everywhere. Our tool provides our customers with the data they need in real time,... ...innovating. The Role: The Customer Success philosophy is core to Marfeel’s value and... ...vector of our success. As a Customer Success Manager at Marfeel, you will own the full...Work experience placementRemote workHome officeFlexible hours
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New York, NY2 days ago - ...Join the company and help customers unlock the full value of e-learningStep into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. the company is a fast-growing scale-up revolutionizing e-learning with our...
United States Digital Space LLC
New York, NY3 days ago $110k - $135k
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New York, NY1 day ago- ...Customer Success Team Member Vendelux is building the category-defining platform for event marketing intelligence. Events are one of the... ...tailor solutions effectively. Create strategic plans for managing client relationships and develop clear and compelling business...Work at office
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New York, NY1 day ago - ...Be the voice of our members. As a Customer Success Manager, you'll guide business owners through their credit building journey, ensuring they get the most value from the DARTS platform and reach their funding goals. Key Responsibilities • Onboard new members and provide...
DARTS Credit
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Con-Vey LLC
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New York, NY4 days ago- ...Yoodli, Inc. is seeking a Growth Customer Success Manager to ensure seamless experiences across the enterprise journey. You will manage high-value accounts, drive adoption, and boost retention while aligning with sales, product, and leadership teams to unlock growth opportunities...
Yoodli, Inc.
New York, NY4 days ago $90k - $120k
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...'re at an 8-figure run rate with a team of 7. Anthropic is a customer. And we have hundreds more across FAANG, frontier AI labs, healthcare... ...Role Overview We're looking for a Founding Customer Success Manager to own the relationship with our enterprise customers after...Contract workData Lab
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